Jakira Lindsey
Camden,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Digital Shopper
Walmart
04.2020 - Current
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Managed over 50 customer calls per day
- Scanned items when pulling from shelves to update system stock information.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Tracked substitutions and informed customers of changes
- Created attractive displays to attract more customers and increase sales
- Kept detailed records of daily activities through online customer database
Crew Member
Sonic
06.2017 - 08.2020
- Took orders from patrons and input selections into store computer system.
- Stocked shelves and cases with new or transferred items.
- Explained current promotional information and items to patrons.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Presented orders to guests within anticipated service times.
- Documented customer orders and conveyed special requests to kitchen staff.
- Increased sales by 20%
- Trained new team members on procedures, customer service, and sales techniques
Education
High School Diploma -
Camden Fairview High School
Camden, AR05.2019
Skills
- Planning and Organization
- Verbal and Written Communication
- Deadline Driven
- Attention to Detail
- Customer Service
- Computer Skills
- Conflict Resolution
- Calm and Professional Under Pressure
- Critical Thinking
- Microsoft Excel
- Office Equipment Proficiency
- Document Control
- Materials Transport
- Typing Proficiency 50 WPM
Timeline
Digital Shopper
Walmart
04.2020 - Current
Crew Member
Sonic
06.2017 - 08.2020
High School Diploma -
Camden Fairview High School