Jakiyah Rawlings
Hopewell,VA
Summary
Dynamic customer service professional with experience at Sam’s Club, enhancing satisfaction through effective complaint handling and performance tracking. Skilled in pricing and billing, I consistently exceeded service objectives while fostering collaboration across teams. Goal-oriented and BLS certified, I thrive in fast-paced environments, delivering solutions that meet customer needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Frontline Member Associate
Sam’s Club
12.2023 - Current
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Offered basic technical support for clients on wide range of company products.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Cashier
Hardees Fast Food
10.2020 - 11.2022
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
Education
Associate Degree In Nursing - Nursing ( ADN )
Bryant And Stratton College Richmond Campus
Richmond, VACertificate - Certified Nurse Aide
Chester Career College
Chester, VA03.2025
Advanced Dipolma -
Randolph Henry High School
Charlotte Court House, VA05.2022
Skills
- Complaint handling
- Performance tracking
- Goal oriented
- Pricing and billing
Certification
- BLS Certification
- PCA Certification
Timeline
Frontline Member Associate
Sam’s Club
12.2023 - Current
Cashier
Hardees Fast Food
10.2020 - 11.2022
Associate Degree In Nursing - Nursing ( ADN )
Bryant And Stratton College Richmond Campus
Certificate - Certified Nurse Aide
Chester Career College
Advanced Dipolma -
Randolph Henry High School
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