JAKOB BAILEY
Jacksonville,NC
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Goodyear
04.2023 - 08.2023
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Communicated with drivers and service providers to coordinate timely delivery of goods and services.
- Met customer call guidelines for service levels, handle time and productivity.
Service Advisor
Sanders Ford
09.2018 - 01.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies, and labor.
Driver
Pizza Hut
06.2017 - 09.2018
- Communicated with customers to provide delivery updates and confirm delivery locations
Driver Attendant
COURTS PLUS FITNESS CENTER
12.2015 - 06.2017
- Handyman, cleaning, fixing equipment
- Carried out day-day-day duties accurately and efficiently
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Area Supervisor
Ross Dress For Less
12.2014 - 11.2015
- Responsible for all freight and merchandising including leading a team of associates
- Trained team members in successful strategies to meet operational and sales targets
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
High School Diploma -
Jacksonville High School
Jacksonville, NC06.2013
Skills
- Communication skills
- Customer service
- Dealership experience
- Automotive service
- Sales
- Multitasking and Organization
- Complaint Resolution
- Time Management
- Fleet Dispatching
- Conflict Resolution
- Customer Service
Additional Information
- Willing to relocate: Anywhere, ADDITIONAL INFORMATION Willing to relocate: , Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
Goodyear
04.2023 - 08.2023
Service Advisor
Sanders Ford
09.2018 - 01.2023
Driver
Pizza Hut
06.2017 - 09.2018
Driver Attendant
COURTS PLUS FITNESS CENTER
12.2015 - 06.2017
Area Supervisor
Ross Dress For Less
12.2014 - 11.2015
High School Diploma -
Jacksonville High School
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