Jakob Bouwman
Grantsville,UT
Summary
As a shift manager I was responsible for the store anytime the store manager was not in the store. It was my job to make sure everyone was doing their job in a safe and timely manner. I spent a lot of my time with Subway training new employees, and occasionally training seasoned employees on how to open the store. I also trained other shift managers.
Overview
3
3
years of professional experience
Work History
Shift Manager
SUBWAY®Restaurants
Grantsville, UT
10.2022 - 05.2024
- Helped employees accomplish tasks during peak periods.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Responded quickly and effectively to emergency situations as they arose.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Evaluated and assessed personnel to identify potential candidates for promotion.
Construction Worker
Holt Flooring
Grantsville, Utah
06.2021 - 08.2021
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Demolished structures using manual tools or heavy machinery.
- Utilized power tools such as drills, saws, and jackhammers proficiently.
- Loaded, unloaded, and transported construction materials efficiently.
- Measured, marked, and cut materials according to specifications.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
Education
High School Diploma -
Grantsville High School
Grantsville, UT05-2024
Skills
- Team Development
- Safety Compliance
- Inventory Control
- Staff Development
- Interpersonal Skills
- Training and mentoring
- Decision-Making
- Relationship Building
- Employee Training
Accomplishments
- I was the Choir Vice President in High School
Timeline
Shift Manager
SUBWAY®Restaurants
10.2022 - 05.2024
Construction Worker
Holt Flooring
06.2021 - 08.2021
High School Diploma -
Grantsville High School