Jakob DeLorenzo
Commerce City,CO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Professional
Wickham Tractor Company
07.2024 - Current
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Managed key accounts with regular check-ins to assess satisfaction levels while proactively addressing concerns or challenges before they escalated.
- Negotiated favorable contracts with clients, securing long-term partnerships and steady revenue streams.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Assistant Store Manager
Dicks Sporting Goods
11.2021 - 07.2024
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Property Maintenance Worker
WC Johnson
07.2019 - 10.2022
- Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Proactively identified opportunities for improvement in property maintenance processes, making recommendations to management for necessary changes.
- Boosted property appeal and value through landscaping enhancements and exterior improvements.
Licensed Insurance Sales Professional
DeLorenzo Financial
05.2021 - 12.2021
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Negotiated favorable terms with carriers on behalf of clients, securing competitive rates without compromising coverage quality.
- Reduced client attrition rate by proactively addressing concerns and identifying potential coverage gaps during routine account reviews.
- Managed a diverse book of business, ensuring timely renewals and policy updates as needed based on client life events or changes in circumstances.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Education
No Degree - Business
Otero Junior College
EMT, Fire 1 - Fire Science
Red Rocks Community College
Denver, COHigh School Diploma -
Prairie View High School
Henderson, CO05-2016
Skills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Customer relationship building
- Social selling
- Negotiation tactics
- Personnel training
Timeline
Sales Professional
Wickham Tractor Company
07.2024 - Current
Assistant Store Manager
Dicks Sporting Goods
11.2021 - 07.2024
Licensed Insurance Sales Professional
DeLorenzo Financial
05.2021 - 12.2021
Property Maintenance Worker
WC Johnson
07.2019 - 10.2022
No Degree - Business
Otero Junior College
EMT, Fire 1 - Fire Science
Red Rocks Community College
High School Diploma -
Prairie View High School
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