Jakob Knox
Jacksonville,FL
Summary
Dynamic Inside Sales Representative with a proven track record at Jacksonville Jaguars, excelling in customer service and relationship building. Recognized as the revenue leader, and many time hustler of the month, I leveraged the NFL brand and our B2B focus to drive sales and enhance client satisfaction through tailored solutions. Committed to exceeding targets and fostering loyalty in a competitive market.
Overview
3
3
years of professional experience
Work History
Inside Sales Representative
Jacksonville Jaguars
Jacksonville, FL
01.2025 - Current
- Answered customers' questions regarding products, prices, and availability.
- Make 100 to 150 outbound calls per day, while staying organized with previous clients.
- Increased sales revenue by building strong relationships with clients, providing insightful product recommendations, and hosting clients at OTA’s or providing stadium tours.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Fluent in Salesforce, Archtics, and RingCentral.
- Business-to-business strategies to improve revenue and professionalism.
Membership Services Representative
Calamigos Guest Ranch & Beach Club
Malibu, CA
06.2022 - 01.2025
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Used CRM software to maintain detailed contact logs and account records.
Performance Coach Intern
Sports Academy LLC
Thousand Oaks, CA
01.2024 - 05.2024
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Programming exercise classes for regular clients.
- Worked with aspiring NFL athletes to get them prepared for the draft, utilizing high-tech testing.
Operations Intern
Pepperdine Athletics
Malibu, CA
01.2023 - 05.2023
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
Education
Sports Management - Sports Management
Southern New Hampshire University
Hooksett, NHSports Administration - Sports Management
Pepperdine University
Malibu, CA05.2023
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Extremely hard working
- Salesforce
- Ticket sales knowledge
- Excel and Word
- A huge variety of sports backgrounds
Timeline
Inside Sales Representative
Jacksonville Jaguars
01.2025 - Current
Performance Coach Intern
Sports Academy LLC
01.2024 - 05.2024
Operations Intern
Pepperdine Athletics
01.2023 - 05.2023
Membership Services Representative
Calamigos Guest Ranch & Beach Club
06.2022 - 01.2025
Sports Management - Sports Management
Southern New Hampshire University
Sports Administration - Sports Management
Pepperdine University