Jakob McBride
Aurora,IL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Speedway
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage with customers, promoted specific merchandise, loaded/unloaded deliveries.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Caddie
TopGolf
02.2023 - 07.2024
- Maintained smooth pace of play for golfers on course.
- Cleaned and maintained balls, clubs, and course amenities.
- Served food and beverages to golfers
Busser
Texas Roadhouse
03.2022 - 02.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
Concessions Worker
Kane County Cougars
04.2021 - 03.2022
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Education
Bachelor of Science - Marketing
University of Iowa
Iowa City, IA05-2028
High School Diploma -
Waubonsie Valley HighSchool
Aurora, IL05-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Sales expertise
Accomplishments
- Increased sales over 35% by implementing several process improvements.
- Exceeded monthly quota numerous times.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Associate
Speedway
07.2024 - Current
Caddie
TopGolf
02.2023 - 07.2024
Busser
Texas Roadhouse
03.2022 - 02.2023
Concessions Worker
Kane County Cougars
04.2021 - 03.2022
Bachelor of Science - Marketing
University of Iowa
High School Diploma -
Waubonsie Valley HighSchool
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