Jakob Rodriguez

• Increased sales by 33% and strengthened relationships with customers through exceptional customer service by providing product knowledge and advice to customers
• Implemented promotional campaigns, developed marketing strategies, and identified new revenue streams by promptly responding to customer inquiries and utilizing customer feedback to identify potential areas of improvement
• Developed and maintained a thorough understanding of product features, benefits, and market trends to maximize brand exposure and sales
• Compiled and reviewed weekly sales reports, analyzing sales trends for areas of opportunity and implementing actions to optimize results

• Managed customer relations and successfully resolved over 350 customer service issues while ensuring a satisfaction rate of 95%
• Provided phone, email, and in-person support, responding to inquiries and concerns with timely, accurate and informative resolutions
• Implemented customer feedback into service procedures and training materials to improve customer experience, resulting in a 30% customer retention rate

Forklift and EPJ trained and certified Trained on all positions including Quality, rewinding and unwinding material, material handling experience, able to run entire line at the main operating panel for both anode and cathode machine as well as trained on coating raw material with ionized graphite. over 100+ completed and passed training assignments via insidetesla. Also have been trained on and with all neighboring departments for cell assembly FC, Cal-Lam, slitting, formation, tabless, can stamping etc etc....

• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.