Jakob Williamson
Springfield,MO
Summary
Dynamic leader and effective problem-solver with a proven track record at Whole Hog Cafe, enhancing customer satisfaction and streamlining operations. Excelled in money handling and leadership, adapting to new and unexpected situations and fostering a team-oriented environment. Skilled in customer relations, adept at maintaining professionalism under pressure.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Whole Hog Cafe
05.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Kitchen Staff Member
Whole Hog Cafe
07.2012 - 05.2019
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Lifeguard
Boy Scouts of America
06.2011 - 08.2011
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
Education
High School Diploma -
Parkview High School
Springfield, MOSkills
- Customer Relations
- Effective problem-solver
- Leadership Qualities
- Workload Management
- Multitasking
Timeline
Assistant Manager
Whole Hog Cafe
05.2019 - Current
Kitchen Staff Member
Whole Hog Cafe
07.2012 - 05.2019
Lifeguard
Boy Scouts of America
06.2011 - 08.2011
High School Diploma -
Parkview High School
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