JAKOBE PARKER
Crestview,FL
Summary
Law Enforcement Professional, Military Veteran, and Customer Service Specialist with a Secret Security Clearance, leveraging 5+ years of leadership and operational expertise. Proven ability to manage missions, projects, and programs by strategically allocating resources and personnel to meet internal and external requirements. Possess a comprehensive background in operations management, program analysis, logistics, strategic planning, process improvement, resource management, team building, and cross-functional leadership from conducting domestic and global operations.
Additionally, bring valuable experience in customer service from Discover Financial Services, assisting customers by resolving complex issues, delivering exceptional service, and ensuring satisfaction through effective communication and problem-solving. Known for combining vision, ingenuity, and strong business acumen with project management and leadership capabilities to drive organizational effectiveness, expand reach, and support long-term growth. Career supported by operational experience, subject matter expertise, and an unwavering commitment to excellence.
Overview
7
7
years of professional experience
Work History
Account Specialist
Discover Financial
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Team Lead | Military Police Officer
United States Air Force
01.2018 - 01.2023
- Assisted in the supervision of physical security, operation, crisis response management, law enforcement and day to day administrative functions while maintaining implemented force protection measures for the organization hosting over 40 tenants and 100K assigned personnel
- Extensive knowledge in fingerprinting, photographing, processing crime scenes, collecting and processing evidence, searches of individuals and vehicles, and obtaining search warrants of residences in accordance with regulation and in compliance with federal laws
- Cooperated with other law enforcement agencies for matters relating to the investigation of crimes and the apprehension of offenders
- Assisted in the planning, implementation, and administered the command's law enforcement, physical security, arms ammunition and explosives, auxiliary security force, security awareness and education, crime prevention/loss prevention, and anti-terrorism programs for personnel and government resources
Patrol Officer
United States Air Force
01.2018 - 01.2023
- Researched, analyzed, and interpreted criminal and civil laws aiding in the military law enforcement process; ensured the security of 25K+ personnel and over 100 military vehicles
- Identified case issues and evidence needed, based on analysis of charges, complaints, and allegations of law violations ensuring accurate and timely reporting to established standards
- Determined scope, timing, and direction of investigations as established in applicable regulations for time sensitive and sensitive reporting information investigations
- Investigated all elements of criminal activities; interviewed witnesses, victims, and suspects; gathered and marked all physical evidence; responsible for the custody and disposition of all evidence
Education
Military Police Officer Certification Course -
United States Air Force
Advanced Weapons & Tactics Course -
United States Air Force
Medical Tactics for Law Enforcement Certification -
United States Air Force
Associate of Science - Computer Science
American Military University
Charles Town, WV01-2026
Skills
- Customer Service
- Tactful Communication
- Data Trend Analysis
- Quality Control
- Assurance
- Training Development
- Policy Implementation
- Emergency Management
- Organization
- Communication
- Conflict Resolution
- Diplomacy
Educationcertificationstraining
- Military Police Officer Certification Course, United States Air Force
- Advanced Weapons & Tactics Course, United States Air Force
- Medical Tactics for Law Enforcement Certification, United States Air Force
Personal Information
Title: Military Police Officer | Law Enforcement Professional
Keyattributions
- Exceptional Customer Service: Strong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction. Proficient in developing strong relationships with clients by developing trust and exhibiting credibility early in the process.
- Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.
- Organized and Motivated: Skilled in maintaining order. Able to seamlessly multi-task long and short-term priorities to generate desired results.
Timeline
Account Specialist
Discover Financial
11.2023 - Current
Team Lead | Military Police Officer
United States Air Force
01.2018 - 01.2023
Patrol Officer
United States Air Force
01.2018 - 01.2023
Advanced Weapons & Tactics Course -
United States Air Force
Medical Tactics for Law Enforcement Certification -
United States Air Force
Military Police Officer Certification Course -
United States Air Force
Associate of Science - Computer Science
American Military University
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