Jalal Barazi
Katy
Summary
Results-driven service advisor with a strong background in sales and customer support. Skilled in developing positive relationships and providing tailored service recommendations. Aimed at leveraging expertise to improve customer satisfaction and meet sales targets.
Overview
3
3
years of professional experience
Work History
Salesperson
Northwest Hyundai
Houston
10.2025 - Current
- Collaborated with team members to develop effective sales plans.
- Advised customers on latest product features and benefits.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Developed and implemented strategies to meet sales quotas.
Service Advisor
Beck and Masten Kia
Tomball
08.2024 - 10.2025
- Assisted customers with inquiries and service recommendations.
- Explained service options and pricing to customers clearly.
- Processed customer payments and coordinated billing efficiently.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Upsold additional products or services when appropriate.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Concierge Team Member
Advantage BMW Midtown
Houston
05.2023 - 08.2024
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Collaborated with team members to ensure seamless service delivery and enhance guest experiences.
- Coordinated with service staff to ensure timely customer support.
- Developed positive relationships with customers to enhance their experience.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
Education
High School Diploma -
Houston Community College
Houston, TXSkills
- Customer service
- Team collaboration
- Sales techniques
- Effective communication
- Problem solving
- Service recommendations
Languages
Arabic
Native/ Bilingual
Timeline
Salesperson
Northwest Hyundai
10.2025 - Current
Service Advisor
Beck and Masten Kia
08.2024 - 10.2025
Concierge Team Member
Advantage BMW Midtown
05.2023 - 08.2024
High School Diploma -
Houston Community College