Jalayla Rose
Montgomery,AL
Summary
Accomplished Inbound Sales Representative with a solid history of success at Continuum, thriving in high-volume call centers and excelling in building customer relationships.
Achieved sales quotas and maintained top-tier customer satisfaction.
Skilled in product knowledge and effective communication, demonstrated through increased loyalty and repeat business.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Inbound Sales Representative
Continuum
Kent, OH
01.2024 - 05.2024
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Worked with multiple means of communication within fast-paced environment.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
Customer Service Representative
Teleperformance
Los Angeles, CA
06.2023 - 12.2023
- Addressed customer inquiries and suggestions with courtesy and professionalism.
- Effectively managed high-stress situations, upheld professionalism under pressure, and resolved disputes or conflicts.
- Actively engaged with customers, promptly addressed concerns, and escalated significant issues to the supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Nursing
Classic City High School
Athens, GA05.2025
Skills
- Inbound sales
- High-volume call centers
- Goal-Oriented
- Customer Relationship Building
- Product Knowledge
- Email Communication
- Customer Service
- Outbound Calling
Timeline
Inbound Sales Representative
Continuum
01.2024 - 05.2024
Customer Service Representative
Teleperformance
06.2023 - 12.2023
Bachelor of Science - Nursing
Classic City High School