Jalecia Cervone
Port Saint Lucie,FL
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Katz pediatrics
05.2021 - Current
- I work with computers all day , open and close the office
- Very compatible with electronic and apps, deal with parents all day easy and hard parents
- Scheduled, coordinated and confirmed appointments and meetings.
- Streamlined prescription refill processes, reducing errors while increasing efficiency within the office setting.
- Conducted routine screenings for developmental milestones, identifying potential issues and recommending appropriate interventions when necessary.
- Fostered a culture of continuous improvement within the office by routinely evaluating procedures and implementing necessary changes to enhance patient care quality.
- Implemented a system for tracking immunizations to ensure all patients received necessary vaccinations according to schedule.
- Collaborated with medical professionals to develop personalized treatment plans for optimal patient outcomes.
Caregiver
Treasure coast
06.2020 - 10.2022
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Supported families in understanding and applying behavioral strategies within the home environment.
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
SRA Agent
Cleveland Clinic Martin Health
01.2019 - 12.2021
- Dealing with patients and insurance setting appointments
- Sending them to the doctor they need to see
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Education
High school diploma -
Port St Lucie High School
06.2020
Skills
- Customer Service
- Home Care
- Data Collection
- Social Skills Development
- Incidental Teaching
- Reinforcement Strategies
- Behavior Reduction Strategies
- Error Correction
- Group Instruction
- Behavioral assessment
- Parent Collaboration
- Peer interaction
- Behavior Intervention Plans
- Behavior Modification Techniques
- Data collection and analysis
- Active Listening
- Behavior Observation
- Encouragement and Motivation
Certification
Non-CDL Class C
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Katz pediatrics
05.2021 - Current
Caregiver
Treasure coast
06.2020 - 10.2022
SRA Agent
Cleveland Clinic Martin Health
01.2019 - 12.2021
Non-CDL Class C
High school diploma -
Port St Lucie High School
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