Jaleen Vargas
New York,NY
Summary
Energetic, self-motivated leader who values unique guest experiences and continuous learning. Currently seeking to expand professional knowledge and further develop leadership in service and hospitality business field.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Lead Server
CB Hospitality
New York, New York
04.2023 - Current
- A fast-paced, speakeasy style, 2.5-hour coursed dining experience for 60 guests.
- Operate independently in a two-server restaurant without runner, busser, or bartender.
- Host celebrities and special guests to create memorable dining experiences.
- Partnered with CEO to develop new menu offerings, strengthening brand identity and customer appeal.
- Delegate responsibilities amongst staff to ensure an effective shift.
Head Server
Chelas Restaurant/Locksmith Bar
New York, New York
10.2022 - 05.2023
- Independently oversee entire dining room of 21 tables while ensuring guests receive optimal service.
- Delivered bottle service efficiently in fast-paced restaurant environment, enhancing guest experience.
- Mastered Toast POS systems to streamline order processing and improve service accuracy.
- Accommodated all guests' request in an enthusiastic and professional manner to assure a notable encounter.
Server
Geisha Asian Fusion Restaurant
New York, New York
09.2022 - 05.2023
- Acquired in-depth knowledge of Japanese cuisine, including sushi, sashimi, and sake.
- Upsold menu items, achieving highest sales among servers.
- Cultivated guest relationships, increasing returning clientele for restaurant.
- Served guests while ensuring satisfaction and resolving issues effectively.
Floor Manager
Black Tap Craft Burgers and Beer
New York, New York
06.2021 - 10.2022
- Achieved promotion from host to floor manager within four months of restaurant opening, demonstrating strong leadership skills.
- Oversaw FOH staff duties to ensure adherence to customer service standards and improve guest experience.
- Developed expertise in using and troubleshooting Revel POS system to enhance operational efficiency.
- Arranged interviews, coordinate staff meetings, and thoroughly trained staff to positively boost brand
- Ensured accuracy of paperwork through daily sales report submissions, invoice calculations, inventory management, and fund deposits.
Assistant Maitre D'
Benihana
New York, New York
12.2018 - 10.2020
- Oversaw dining room operations to provide accurate wait time quotes and manage restaurant flow. Checked in guests and scheduled reservations using Open Table.
- Supported dining room operations by responding to guest needs and adapting roles between food runner and server.
- Trained new employees on station duties, supported managers with inventory management and payroll processing.
Education
High School Diploma -
KIPP NYC College Prep
New York, NY06-2018
Some College (No Degree) -
Bronx Community College
Bronx, NY04-2026
Skills
Experience Using Toast and Aloha POS Systems
Resy and OpenTable Knowledge
Wine and Beer Knowledge
Customer Service and Conflict Resolution
Flexibility and Multitasking
Leadership and Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
American Red Cross, AED & CPR Certified
Timeline
Lead Server
CB Hospitality
04.2023 - Current
Head Server
Chelas Restaurant/Locksmith Bar
10.2022 - 05.2023
Server
Geisha Asian Fusion Restaurant
09.2022 - 05.2023
Floor Manager
Black Tap Craft Burgers and Beer
06.2021 - 10.2022
Assistant Maitre D'
Benihana
12.2018 - 10.2020
High School Diploma -
KIPP NYC College Prep
Some College (No Degree) -
Bronx Community College