Jaleesa Mayweather
Austin,TX
Summary
Accomplished Customer Service professional with diverse experience. Continuously works to develop, set and achieve goals. Improves and exceeds expectations of customers while maintaining articulate communication. Establishes success by building appropriate connections and considerately acknowledging and identifying ways to improve rapport with current and future clients.
Overview
15
15
years of professional experience
Work History
Transportation Dispatcher
Pflugerville Isd
06.2024 - Current
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
911 Telecommunicator
Leander Police Department
09.2022 - 10.2023
- Answered incoming 911 calls and determined the nature of emergency.
- Dispatched appropriate personnel to respond to emergency situations.
- Maintained contact with callers until help arrived at scene.
- Documented all relevant details from each call in computer-aided dispatch system.
- Received requests for non-emergency services such as tow trucks, ambulances, locksmiths. and dispatched resources accordingly.
Leasing Consultant
CWS Apartment Homes
06.2021 - 09.2022
- Manages leasing office tasks such as front desk area, incoming and outgoing mail, letters, office supplies
- Prepare move-in packages and lease paperwork and processes move outs
- Participate in risk management program
- Verify applications and notify applicants of approval or denial
- Move in residents by reviewing lease, addendum and promote other income items
Customer Service Representative III
Texas Department of Motor Vehicles
08.2020 - 06.2021
- Provided 'One Touch' customer service, responding to customer inquiries by phone and email
- Provided customers answers to user navigation inquiries regarding computer software and hardware operation, and the use and interface with a wide variety of agency systems and software applications
- Retrieved, evaluated and validated customer information from a variety of agency databases to provide customer service
- Accessed multiple databases to cross-reference customer information, and update vehicle and dealer records as required
- Prepared, interpreted, and disseminated accurate information about agency programs and procedures.
Administrative Assistant
Rail Road Commission of Texas
08.2019 - 08.2020
- Trained, lead, and/or prioritized the workload of Public Sales team
- Received, recorded, and audited large sums of money collected from records research copies, permit fees for the Central Records department, and Railroad Commission publications, subscriptions, and electronic data sales
- Responded to customer inquiries and requests regarding commission records
- Oversaw the development and implementation of guidelines, procedures, policies, rules, and regulations and monitors compliance with policies and procedures.
Police Dispatcher
City of Austin Police Department
08.2017 - Current
- Operated 911 communications equipment (CAD) to monitor and determine the exact nature of each request
- Maintained constant awareness of status of mobile units and updated information as it changed
- Researched and responded to inquires from other law enforcement agencies and departments
- Entered, maintained, updated and researched information into TCIC/NCIC and TLETS/NLET databases.
Customer Service Representative III
Spectrum Cable
10.2016 - 08.2017
- Used active listening skills while applying problem solving techniques to deescalate customer concerns while maintains activity logs, files, and reports on services
- Performed quality control, assurance practices, verification audits oaf mailing information, printed licensure information, and notating in the appropriate database.
Reservation Specialist
Hilton Reservations
02.2015 - 09.2016
- Delivered excellent customer service by answering back to back calls throughout the shift while remaining friendly and professional
- Built appropriate connections and trust with the customer to effectively counteract objections through negotiating and or up-selling and cross selling
Chat Specialist
Alorica
02.2013 - 02.2015
- Ensured timely customer response to incoming online chat
- Assisted multiple customers simultaneously via chat with several DirecTV concerns
- Composed, prepared, and processed various documents
- Researched and interpreted rules, regulations, policies and procedures to customers.
Reservation Specialist
Marriott International
02.2010 - 01.2013
- Processed all reservation requests, changes and cancellations received by phone, fax, or email
- Identified guest reservation needs and determine appropriate room type
- Explained guarantee, special rate, and cancellation policies to callers
- Followed sales techniques to maximize revenue.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL05-2007
Skills
- Active Listening
- Communication
- Problem Solving
- Attention to Detail
- 50 WPM
- Teamwork
- Critical thinking
- Stress Management
- Adaptability
- Self Management
Timeline
Transportation Dispatcher
Pflugerville Isd
06.2024 - Current
911 Telecommunicator
Leander Police Department
09.2022 - 10.2023
Leasing Consultant
CWS Apartment Homes
06.2021 - 09.2022
Customer Service Representative III
Texas Department of Motor Vehicles
08.2020 - 06.2021
Administrative Assistant
Rail Road Commission of Texas
08.2019 - 08.2020
Police Dispatcher
City of Austin Police Department
08.2017 - Current
Customer Service Representative III
Spectrum Cable
10.2016 - 08.2017
Reservation Specialist
Hilton Reservations
02.2015 - 09.2016
Chat Specialist
Alorica
02.2013 - 02.2015
Reservation Specialist
Marriott International
02.2010 - 01.2013
High School Diploma -
Miami Killian Senior High School
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