Jalen Alexander
Humble,TX
Summary
Dynamic customer service professional skilled in team collaboration and training. Proven ability to resolve guest issues efficiently while enhancing overall service delivery during peak periods.
Overview
5
5
years of professional experience
Work History
Courtesy Clerk
Krogers Grocery Store
Houston, Texas
03.2021 - 01.2022
- Maintained clean, organized shopping environment by overseeing collection of carts from parking lot.
- Collaborated with team members to improve operational efficiency during high-traffic periods.
- Fostered strong relationships with departments to ensure seamless product and service flow throughout store.
Customer Service Representative
LAZ Parking Valet
Houston, Texas
02.2022 - 03.2023
- Managed customer complaints and resolved issues promptly.
- Assisted customers with parking inquiries and service requests.
- Collaborated with team members to improve service delivery.
Guest Advocate
Target
Houston, Texas
03.2023 - Current
- Delivered exceptional customer service by resolving guest inquiries and concerns promptly.
- Managed returns and exchanges, ensuring guest issues were addressed to satisfaction.
- Worked with team members to improve guest experience during peak periods.
- Trained new staff on operational procedures and customer engagement techniques.
Education
High School Diploma -
Lamar High School
Houston, TX06-2021
Skills
- Customer engagement
- Problem solving
- Teamwork
- Cash management
- Stock control
- Client relations
Timeline
Guest Advocate
Target
03.2023 - Current
Customer Service Representative
LAZ Parking Valet
02.2022 - 03.2023
Courtesy Clerk
Krogers Grocery Store
03.2021 - 01.2022
High School Diploma -
Lamar High School