Jalen Hare
Carrollton
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
National Teachers Associates Life Insurance Company
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Tech Support Representative
EVO Payments International
02.2022 - 02.2024
- Troubleshooted credit card terminals. Dejavoo, Verifone, Ingenico, and even Point of Sale systems
- Assisted customers with order placement, returns, exchanges, and refunds.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Answered questions and resolved concerns for customer support.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Provided customer service by answering product and service related questions.
Team Lead
Academy Sports + Outdoors
08.2019 - 01.2020
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
Education
High School Diploma -
W T White High School
Dallas, TX06-2018
Some College (No Degree) - Health And Physical Fitness
Oklahoma Panhandle State University
Goodwell, OKSkills
- Customer Support
- Technical Troubleshooting
- Client Relationship Building
- Performance Tracking
- Talent Acquisition
- Workplace Safety
- Employee Engagement
Affiliations
- Very Active in Sports and Fitness
- Building Sports Performance Business
- Wash And Detail Cars with my Dad in my spare time
Education and Training
other,other
Timeline
Customer Service Representative
National Teachers Associates Life Insurance Company
07.2024 - Current
Tech Support Representative
EVO Payments International
02.2022 - 02.2024
Team Lead
Academy Sports + Outdoors
08.2019 - 01.2020
Some College (No Degree) - Health And Physical Fitness
Oklahoma Panhandle State University
High School Diploma -
W T White High School
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