Jalen Vidales
Summary
Personable and reliable co-worker, with a passion for customer service. Promotes a positive and hardworking environment, with exceptional time-management and prioritizing skills. Eager to work in a fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Front End Supervisor
Piggly Wiggly
06.2023 - Current
- Led night shift of up to 5 cashiers and 1 stocker.
- Gained experience in cashiering, stocking, dairy dept, produce dept, meat dept and hot deli dept .
- Collaborated with colleagues to streamline daily operations
- Trained new staff on procedures, policies, and customer interaction techniques.
- Monitored store presentation and merchandising to align with store guidelines.
- Developed familiarity with point-of-sale systems for processing transactions efficiently.
- Responded to customer concerns with friendly and knowledgeable service.
- Resolved many issues involving our POS systems
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Fostered positive work environment and providing ongoing support for all team members
Breakfast Attendant
Fairfield Inn Marriott
06.2024 - 08.2024
- Prepared and presented breakfast items, ensuring quality and freshness for guests.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to streamline food preparation processes and enhance service efficiency.
- Provided exceptional customer service, addressing guest inquiries and feedback promptly.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
Education
High School Diploma -
Choctawhatchee High School
Fort Walton Beach, FL05-2026
Skills
- Customer service
- Problem-solving skills
- Time management
- Complaint resolution
- Cash handling
- Performance improvement
- Relationship building and management
Certification
ServSafe Certification
Timeline
Breakfast Attendant
Fairfield Inn Marriott
06.2024 - 08.2024
Front End Supervisor
Piggly Wiggly
06.2023 - Current
High School Diploma -
Choctawhatchee High School
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