Summary
Overview
Work History
Education
Skills
Research
Leadership And Volunteer Experience
Timeline
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Jalen Washington

Summary

Dynamic and adaptable professional with a strong foundation in psychology and hands-on experience in management, customer service, and logistics. Passionate about using psychological insight and leadership to foster positive environments, enhance performance, and support organizational success. Ready day one with eagerness and want to succeed.

Overview

6
6
years of professional experience

Work History

Manager

Party City
Towson
09.2024 - 03.2025
  • Oversaw daily operations, managed team schedules, and ensured compliance with store policies.
  • Trained and supervised a team of 10+ associates during peak seasonal periods.
  • Implemented strategies to boost team productivity and customer satisfaction.
  • Resolved escalated customer issues with professionalism and efficiency.

Warehouse Associate

Home Depot
Perth Amboy
06.2023 - 08.2024
  • Coordinated efficient movement of products through the warehouse.
  • Rescheduled 70+ packages daily to ensure accurate delivery.
  • Loaded and unloaded inventory from multiple company delivery trucks.

Intern, Celebration Squad

Thread
10.2023 - 05.2024
  • Checked in 100–700 event guests, ensuring smooth entry processes.
  • Supported setup, breakdown, and delivery logistics for multi-hour events.
  • Processed vendor reimbursements using Expensify.

Intern

Department of Transportation (Federal Transit Administration)
Manhattan
06.2023 - 08.2023
  • Organized files on state-wide transportation projects for archival and reference.
  • Shadowed project planning sessions and visited live construction sites.
  • Designed and presented a mock proposal for solving a city-scale transit issue.

Floor Manager

Jimmy Jazz
Bronx
06.2019 - 08.2019
  • Handled register operations and customer transactions.
  • Maintained merchandise displays and store cleanliness.
  • Provided customer service and trained junior floor staff.

Education

Bachelor of Arts - Psychology

Morgan State University

Skills

Technical Skills: Microsoft Office Suite Java Programming Statistical Analysis (JASP) Marketing Strategies Financial Oversight
Professional Skills: Project Management Event Coordination Customer Service Excellence Team Collaboration Conflict Resolution


Personal Skills: Time Management Dependability Networking Skills Flexibility Communication

Research

Does Being Raised in a One-Parent vs. Two-Parent Household and Parental Style Impact the Social Abilities and Hostility of College Students?
Morgan State University | 2025

  • Designed and executed an original study exploring the impact of parenting structure and style on college students’ sociability and hostility.
  • Collected and analyzed survey data using statistical tests (t-tests and ANOVA) via JASP software.
  • Reviewed and synthesized multiple scholarly articles to develop comprehensive literature reviews
  • Presented findings through a digital storytelling project and professional academic research poster during conference.

Leadership And Volunteer Experience

  • General Board Member and Parliamentary, Morgan State University Psychological Society (Psych Society), 10/01/22, 10/31/24, Helped achieve fundraising goals and managed event timelines., Provided support and mentorship to psychology students.
  • Participant, Ecuador Service Trip, 03/01/18, Assisted preschool teachers with daily routines., Planted a sustainable garden for the school., Engaged in educational activities with young children.
  • Participant, Autism Speaks, 2015, 2016, 2017, 2019, Participated in 5K fundraising walks and spread awareness in school and community.

Timeline

Manager

Party City
09.2024 - 03.2025

Intern, Celebration Squad

Thread
10.2023 - 05.2024

Warehouse Associate

Home Depot
06.2023 - 08.2024

Intern

Department of Transportation (Federal Transit Administration)
06.2023 - 08.2023

Floor Manager

Jimmy Jazz
06.2019 - 08.2019

Bachelor of Arts - Psychology

Morgan State University
Jalen Washington