JALEN R. KNOWLTON
Orlando,FL
Summary
Performance-driven and detail-oriented professional with over four years' experience providing exceptional service to customers in diverse high-volume environments. Ability to manage difficult situations while maintaining a professional and pleasant disposition. Self-motivated with strong communication and analytical skills. Dedicated to organizational effectiveness and customer focused service with the ability to work individually and collaborate within a team.
Overview
5
5
years of professional experience
Work History
Access Center Specialist
Advent Health Orlando
Orlando, FL
12.2023 - Current
- Assist in scheduling, rescheduling, and canceling appointments for patient office visits and hospital procedures.
- Answer incoming calls from existing and potential new patients inquiries, providing prompt and professional service.
- Verify insurance information prior to appointment booking and process patient referrals.
- Accurately input patient data into the electronic health record system, adhering to company and HIPPA regulations.
- Consistently recognized as leading the team in call volume and resolution time, exceeding established performance metrics.
Sales Development Representative
T-Mobile
Orlando, FL
02.2023 - 11.2023
- Generated new prospects and nurtured existing prospects through 75+ outbound phone calls and emails daily.
- Documented outreach calls and followed-up contacts in CRM system to establish record of interactions.
- Maintained communication with account executives to facilitate development of sales opportunities.
- Leveraged CRM to maintain activity, contact and account information of customers and prospects.
- Executed cold calls, social media and other digital strategies to acquire customers.
- Set appointments to present technology solutions to prospective customers.
- Managed daily schedule including meetings with internal and external clients.
OPERATIONS MANAGER
MT Express
Orlando, FL
12.2021 - 02.2023
- Monitored daily freight operations and implemented efficient process improvement plans
- Effectively communicated with freight brokers, mechanics, factoring companies, shippers, and receivers to ensure continuous client satisfaction
- Reviewed, processed and reconciled incoming and outgoing invoices, ensuring accurate disbursements
- Maintained database and company records to ensure a seamless process for annual tax accounting and potential auditing.
CUSTOMER CARE SPECIALIST
Best Buy
Orlando, FL
09.2021 - 05.2022
- Defused customer concerns with exceptional conflict and problem resolution skills
- Assisted 80 or more customer calls every day and directed customers to appropriate departments for additional support
- Verified accuracy of customer account information and updated when necessary
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions
- Identified customer issues with products or services, investigated causes, and initiated resolutions
- Provided customers with detailed information on company products, services, and materials.
FACILITIES COORDINATOR
University of Central Florida College of Community Innovation
Orlando, FL
06.2019 - 12.2021
- Supervised day-to-day production activities in accordance with business objectives
- Defined, implemented, and revised operational policies and guidelines
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Monitored office workflow and administrative processes to ensure effective operations
- Thoroughly evaluated customer specifications to efficiently design and construct event layouts.
Education
Bachelor of Science - Health Services Administration, Minor in Business
University of Central Florida
05.2021
Skills
- Business Management
- Facilities Maintenance
- Organizational Skills
- Event promotion, Planning & Execution
- Leadership
- Microsoft Office
- Problem-solving
- Workload Planning
Timeline
Access Center Specialist
Advent Health Orlando
12.2023 - Current
Sales Development Representative
T-Mobile
02.2023 - 11.2023
OPERATIONS MANAGER
MT Express
12.2021 - 02.2023
CUSTOMER CARE SPECIALIST
Best Buy
09.2021 - 05.2022
FACILITIES COORDINATOR
University of Central Florida College of Community Innovation
06.2019 - 12.2021
Bachelor of Science - Health Services Administration, Minor in Business
University of Central Florida