Rosemarie Salinas
Crossville
Summary
Dedicated Community Liaison with extensive experience bridging Hispanic communities and local agencies. Expertise in translation of legal and medical documents, ensuring clear communication and understanding. Committed to enhancing customer service through empathetic management of patient inquiries and collaborative healthcare coordination.
Overview
22
22
years of professional experience
Work History
Access Center Specialist
UAB HSF
Birmingham
02.2022 - Current
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Managed inbound calls to provide accurate information to patients and families.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Addressed patient concerns empathetically, enhancing customer service experience.
- Scheduled appointments efficiently using the electronic health record system.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Collected patient information to ensure proper documentation and data entry.
- Verified demographics and insurance information to register patients in computer system.
- Streamlined access center workflows and processes through collaboration with team members to enhance operational efficiency.
- Utilized various software programs such as CRM systems and ticketing tools.
- Assisted customers with account setup, password resetting, and troubleshooting issues.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Demonstrated excellent problem-solving skills when dealing with difficult customer requests or complaints.
- Researched solutions to customer inquiries using available resources.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Provided timely follow-up communication with customers regarding their inquiries.
- Adhered to established policies and procedures while providing assistance to customers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Resolved patient inquiries and concerns promptly and empathetically to improve customer satisfaction.
- Collaborated with clinical and administrative staff to meet patient needs.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Maintained confidentiality of patient records in compliance with regulations.
NURSE ASSISTANT/INJECTION NURSE
Allervie
Hoover
04.2020 - 02.2022
- Managed daily office operations and maintained organized filing systems.
- Maintained office supplies inventory and ordered necessary materials promptly.
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
- Answered customer inquiries and resolved issues efficiently.
- Documented interactions and updated customer records accurately.
- Utilized call center software to manage high call volumes.
- Collaborated with team members to enhance service delivery.
- Provided product information and guided customers through processes.
- Maintained professionalism while managing difficult customer interactions.
- Adhered to company policies and compliance regulations consistently.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed high volume of incoming calls daily using call management system to ensure efficient communication.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided accurate information on coverage options and benefits.
- Resolved customer complaints through effective communication strategies.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Developed strong relationships with clients by providing exceptional customer service.
- Navigated computer system to look up customer information and update policies.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Administered injections in accordance with safety and health protocols.
- Monitored patient responses to administered medications and reported observations.
- Prepared injection sites by cleaning and sanitizing areas effectively.
- Collaborated with healthcare teams to coordinate and improve comprehensive patient care delivery.
- Maintained accurate medication administration and patient interaction records to support effective patient care.
- Participated in quality improvement initiatives to strengthen patient safety protocols and reduce risk.
- Monitored vital signs during and after administration of injectable medications.
- Ensured that sterile technique was followed when preparing and administering injections.
- Maintained accurate records of patient treatments and progress.
- Adhered to all safety protocols when handling hazardous materials related to injection therapy.
- Ordered supplies and medications for injection therapies.
- Disposed of needles, syringes, and other contaminated items according to established protocol.
- Recorded adverse reactions or complications related to injections in patient charts to ensure accurate medical records.
- Performed venipuncture techniques to collect blood samples from patients.
- Reported any changes in a patient's condition to the physician or nurse practitioner providing care for the patient.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Administered medications, tracked dosages, and documented patient conditions.
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Monitored and recorded vital signs for patient health assessments.
- Communicated effectively with patients to provide emotional support and comfort.
- Maintained cleanliness and organization in patient care areas and equipment.
- Collaborated with nursing staff to implement care plans for individual patients.
- Documented patient information accurately in electronic health record systems.
- Supported mobility by assisting patients with walking and transferring safely.
- Participated in training sessions to enhance clinical skills and knowledge base.
- Escorted patients to examination rooms and documented medical histories.
- Fostered positive relationships between nursing staff, physicians, patients, family members, and other healthcare professionals.
- Ensured that all safety protocols were followed at all times during patient care activities.
- Assisted nursing staff with patient care, including taking vital signs, changing bed linens and providing basic hygiene assistance.
- Prepared equipment for use during medical procedures.
- Maintained accurate records of patient assessments, treatments, medications administered, and progress notes in accordance with facility policies and procedures.
- Collected specimens for laboratory testing according to established procedures.
- Utilized best practices while performing clinical duties in order to maintain standards of excellence in the provision of safe quality patient care.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Performed daily patient charting using electronic medical records system to ensure accurate documentation.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Payroll Assistant II
Progress Rail Services Operations Center
Albertville
06.2011 - 09.2013
- Processed new employee paperwork and entered employee information into payroll system, ensuring accurate setup for payroll processing.
- Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
- Process and issue employee paychecks and statements of earnings and deductions.
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
- Prepare and balance period-end reports, and reconcile issued payrolls to bank statements.
- Issue and record adjustments to pay related to previous errors or retroactive increases.
- Complete, verify, and process forms and documentation for administration of benefits such as pension plans, and unemployment and medical insurance.
- Responded to inquiries from employees and managers regarding payroll matters, tax issues, and benefit plans to provide timely support and clarity.
- Monitored changes in tax and deduction laws to ensure compliance and accuracy in payroll processing.
- Verified employment status for current and former employees to ensure accurate payroll processing.
- Follow ethical codes that protect the confidentiality of information.
Community Outreach
Quality of Life Health Complex
Gadsden
07.2009 - 05.2011
- Established and maintained collaborative relationships with community agencies to address needs and prevent service duplication.
- Coordinated community outreach events, providing blood pressure and sugar level testing to promote health awareness.
- Speak to community groups to explain and interpret agency purposes, programs, and policies.
- Provide information to patients for other services that are beneficial to the patient and family members.
- Provide translation services between patients and medical and clerical staff.
- Completed Medicaid applications for patients to ensure access to necessary healthcare services.
- Evaluated staff and volunteer performance to enhance program quality and optimize resource allocation.
- Follow ethical codes that protect the confidentiality of information.
Transliterator
DeKalb Board of Education
Rainsville
06.2004 - 06.2009
- Follow ethical codes that protect the confidentiality of information.
- Translate messages simultaneously or consecutively into specified languages, orally or by using hand signs, maintaining message content, context, and style as much as possible.
- Listen to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary.
- Compile terminology and information to be used in translations, including technical terms such as those for legal or medical material.
- Proofread, edit, and revise translated materials.
- Read written materials, such as legal documents, scientific works, or news reports, and rewrite material into specified languages.
- Check translations of technical terms and terminology to ensure that they are accurate and remain consistent throughout translation revisions.
- Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors.
Bilingual Receptionist
Albertville Chiropractic LLC
Albertville
07.2005 - 05.2009
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Provided accurate information about establishment, including department locations, staff roles, and available services, ensuring visitors received necessary guidance.
- Operated telephone switchboard to efficiently manage calls, providing information, taking messages, and scheduling appointments.
- Schedule appointments and maintain and update appointment calendars.
- Hear and resolve complaints from customers or the public.
- Receive payment and record receipts for services.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Organized and maintained physical and digital records to enhance accessibility and streamline information retrieval.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Education
High School Diploma -
Hardee Senior High School
Wauchula, FLSkills
- Translation
- Payroll Processing
- Community Outreach
- Administrative Support
- Bilingual Communication
- Patient documentation
- Appointment scheduling
- Electronic health records
- HIPAA compliance
- Customer service
- Team collaboration
- Time management
- Bilingual communication
- Organizational skills
- Problem solving
- Clinical documentation
- Charting
- Specimen collection
- Data entry
- Customer relationship management
- Attention to detail
- Workflow management
- Team building
Languages
English
Professional
Spanish
Professional
Timeline
Access Center Specialist
UAB HSF
02.2022 - Current
NURSE ASSISTANT/INJECTION NURSE
Allervie
04.2020 - 02.2022
Payroll Assistant II
Progress Rail Services Operations Center
06.2011 - 09.2013
Community Outreach
Quality of Life Health Complex
07.2009 - 05.2011
Bilingual Receptionist
Albertville Chiropractic LLC
07.2005 - 05.2009
Transliterator
DeKalb Board of Education
06.2004 - 06.2009
High School Diploma -
Hardee Senior High School