Jalexa Marmolejos
Pennsauken,NJ
Summary
Dedicated and results-driven bilingual individual with a proven track record of successfully engaging with communities and partners in both English and Spanish to drive positive change and increase awareness. Skilled in developing and executing strategic outreach campaigns, cultivating relationships, and mobilizing resources to achieve organizational goals. History of leveraging a combination of communication, networking, and project management skills to effectively advocate for causes, build support, and foster collaboration. Passionate about making a difference and committed to creating meaningful impact through effective outreach initiatives.
Overview
9
9
years of professional experience
Work History
SNAP Outreach and Hotline Counselor
Greater Philadelphia Coalition Against Hunger
01.2022 - Current
- Coordinated outreach efforts such as workshops, events, and presentations within the Spanish-speaking community to raise awareness about the Supplemental Nutrition Assistance Program (SNAP)
- Maintained up-to-date knowledge of SNAP program regulations and guidelines to effectively guide clients in English and Spanish through the application and verification process with compassionate and confidential counseling
- Established and maintained relationships with community organizations and agencies to promote SNAP awareness and facilitate application and renewal processes
- Conducted screening assessments to determine client needs and connect them with appropriate resources and support services
- Collaborated with internal teams to develop outreach materials, including flyers, newsletters, and social media content, to effectively communicate messaging in multiple languages
Receptionist
Camden County Foot and Ankle
02.2021 - 06.2021
- Greeted and assisted all visitors in a professional and friendly manner, enhancing overall customer experience
- Managed a multi-line phone system, answering and directing calls to the appropriate departments promptly
- Coordinated scheduling and appointments for clients and staff, ensuring efficient use of time and resources
- Maintained cleanliness and organization of the front office area, creating a welcoming and professional environment for all guests
- Processed payments and updated accounts to reflect balance changes
Sales Associate
Sunglass Hut
05.2018 - 10.2019
- Provided customers with excellent product knowledge and personalized recommendations
- Demonstrated exceptional problem-solving skills by effectively handling customer inquiries, complaints, and returns
- Conducted regular inventory audits and communicated restocking needs to the management team
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Marketing Assistant Intern
Brooklyn Center for The Performing Arts
09.2015 - 06.2017
- Supported the marketing team in creating and editing promotional materials such as brochures, flyers, and website content
- Coordinated with external vendors and partners to execute marketing activities and events
- Assisted coordination of meeting logistics, organizing materials and taking notes to track discussions and new implementation plans
- Answered phone calls and emails to respond to client inquiries and questions
- Helped generate and compile new leads for potential client growth
Education
Brooklyn College
Skills
- Fluent in Spanish
- Client Account Management
- Public Speaking
- Record Keeping
- Multi-Tasker
- Teamwork
- Project Management
- Data Analysis
- Written and Verbal Communication
- Problem-Solving
- Customer Service
- Proficiency in Canva, Salesforce, Apricot, Dialpad, Compass, Powerpoint, Word, Excel, and Asana
Timeline
SNAP Outreach and Hotline Counselor
Greater Philadelphia Coalition Against Hunger
01.2022 - Current
Receptionist
Camden County Foot and Ankle
02.2021 - 06.2021
Sales Associate
Sunglass Hut
05.2018 - 10.2019
Marketing Assistant Intern
Brooklyn Center for The Performing Arts
09.2015 - 06.2017
Brooklyn College
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