Jalexis Frazier
Albany,GA
Summary
Customer Service and CDL A professional offering at least 10 years plus of experience in the field seeking career opportunities related to my skills and expertise. I value following protocols/regulations, accurate input of data, quality assurance, pro-activeness, customer satisfaction, and teamwork.
Overview
11
11
years of professional experience
Work History
Truck Driver
Navajo Express
Denver, CO
10.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Dropped and hooked trailers and changed configuration of equipment.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Truck Driver
Cox Transportation
Ashland, VA
05.2024 - 09.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Truck Driver
Swift Transportation
Atlanta, GA
08.2023 - 04.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Deli/ Cake Decorator
Walmart
Tifton, GA
11.2018 - 07.2023
- Slicing, Frying, Sandwich Production, Running a rotisserie, Stocking Freight, Cleaning and Customer Service.
- Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions.
- Prepared fresh baked items daily for the members through follow recipes and wrapping, labeling, and storing merchandise .
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Retail Third Key Holder
Factory Connection
Sylvester, GA
11.2017 - 10.2018
- Enhanced store security by closely monitoring inventory levels and promptly reporting any suspicious activity.
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Supported marketing initiatives by distributing promotional materials and organizing special events instore.
- Addressed customer inquiries and concerns promptly, resolving issues effectively to maintain loyalty and satisfaction.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized store environment.
- Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Implemented visual merchandising standards to create an appealing shopping experience for customers.
Lead Customer Service Representative
Teleperformance
Albany, GA
11.2013 - 12.2017
- Provided customer service support to new and existing AT&T customers
- Collected payment information and posted payments to customer accounts
- Answered 80-100 daily inbound calls; Resolved customer issues with their services
- Met daily sales goals with the proven ability to advance sales and build customer relationships
- Scheduled appointments for the repair and installation of equipment and coordinated schedules between customers and technicians
- Followed a customer call flow, worked around customer objections, and used multiple software programs via desktop computer and internet simultaneously
Education
High School Diploma -
Southwest Georgia Institute of Education
Albany, GA05.2013
Skills
- Call Center Procedures
- Safe driving
- Strong work ethics
- Class A commercial Driver's license
- Flexible schedule availability
- Goal oriented
- Sales strategies
- Building rapport
- Objection handling
- CRM software
- Customer service
- Attention to detail
- Adaptability and dependability
- Reliable and punctual
- Professional communication
- Customer engagement
- Inbound and outbound calls
- Data entry
- Stress tolerance
- Product and service sales
- Call center operations
- Order processing
- Food safety
- Packaging products
- Cleaning duties
- Allergen awareness
- Temperature monitoring
- Cake decorating
- Menu planning
- Communication
- Performance improvement
- Customer transactions
- Cash management
- Stocking and shelving
References
Available Upon Request
Timeline
Truck Driver
Navajo Express
10.2024 - Current
Truck Driver
Cox Transportation
05.2024 - 09.2024
Truck Driver
Swift Transportation
08.2023 - 04.2024
Deli/ Cake Decorator
Walmart
11.2018 - 07.2023
Retail Third Key Holder
Factory Connection
11.2017 - 10.2018
Lead Customer Service Representative
Teleperformance
11.2013 - 12.2017
High School Diploma -
Southwest Georgia Institute of Education