Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kenyata Knight

Kenyata Knight

Pensacola,FL

Summary

Dedicated professional with 7+ years in customer service, retail, and delivery. Track record of achieving high customer satisfaction through effective communication and time management. Skilled in handling large volumes of calls and fostering positive customer interactions. Expertise in CRM systems and multitasking to deliver quality service.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Walmart
Pensacola, FL
11.2023 - Current
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, and ice.
  • Handled customer service concerns with utmost professionalism.
  • Knowledgeable responses maintain trust and company loyalty.
  • Provided excellent customer service by answering inquiries and product questions during delivery.
  • Finished merchandise in accordance with product handling standards.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Delivery Driver

Amazon
Pensacola, FL
06.2023 - Current
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, and ice.
  • Navigated routes with relevant map programs and GPS systems.
  • Loaded, secured, and relocated cargo in a safe and timely manner.
  • Observed traffic laws and followed established traffic and transportation procedures.

In Store Shopper

Instacart
Pensacola, FL
07.2021 - Current
  • Completed pickup and shopping orders for customers with local area.
  • Selected items such as produce, meat, and deli items for customers.
  • Inspected customer purchases and meat and delivered groceries on time to exact location.
  • Executed customer satisfaction consistently as evidenced by high sales totals, repeat customers and increased high fives.
  • Satisfied customers with expert source service under ongoing high stress.
  • Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.

Customer Service Representative

Amazon
Pensacola, FL
03.2022 - 01.2024
  • Answered incoming calls and provided accurate information.
  • Responded to questions and emails, providing frontline customer support.
  • Assisted with product selection, ordering, billing, returns, and account management.
  • Set up and activated customer accounts.
  • Performed data entry tasks, including updating customer information in the database.
  • Managed email accounts by creating aliases, forwarding emails or resetting passwords.
  • Trained new employees on customer service protocols and systems.
  • Conducted follow-up calls to ensure customer satisfaction post-interaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.

Housekeeper

West Florida Hospital
Pensacola, FL
02.2019 - 09.2023
  • Checked bathrooms for holding toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped down surfaces.
  • Emptied trash from wastebaskets, filled ice rooms.
  • Emptied trash receptacles throughout the day.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Employed deep-cleaning techniques for areas in need of additional attention.
  • Disinfected telephones, light switches and other frequently touched items.
  • Responded to requests from guests regarding housekeeping needs.
  • Used appropriate cleaning supplies to maintain cleanliness and hygiene.

Retail Sales Associate

5 Below
Pensacola, FL
02.2021 - 07.2021
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Handled customer complaints in a professional manner.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Initiated regular conversation with customers to determine level of satisfaction and resolve conflict.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Demonstrated knowledge of store products and services.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Monitored sales floor to identify customers in need of assistance and attracted them to specific displays.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Certified for in-store and merchandise signs for new items.
  • Used price checks and signage items to maintain high sales.
  • Handled order pickups and redirected transfers and fitting room returns to racks and shelves.
  • Calculated pricing, applied discounts and collected payments to process transactions.

Retail Sales Associate

Dreamland skating center
Pensacola, FL
08.2016 - 12.2018
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Greeted customers upon entering the store and provided assistance.

Education

High School Diploma -

Pensacola High School
Pensacola, FL
05.2017

Skills

  • Customer service
  • Data entry
  • Account management
  • Conflict resolution
  • Email management
  • Order processing
  • Team training
  • Billing procedures
  • Time management
  • Effective communication
  • Problem solving
  • Stress management
  • Professionalism
  • Attention to detail
  • Courteous demeanor
  • Call center operations
  • Multitasking and organization
  • Recordkeeping strengths
  • Product promotion
  • Call center procedures
  • Technical troubleshooting
  • Professional telephone demeanor
  • Customer focus
  • Team leadership
  • Paperwork processing
  • Appointment scheduling
  • Live chat support
  • Retail sales customer service
  • Active listening
  • Data management
  • Basic math
  • Microsoft Word
  • Google drive
  • Multitasking
  • Quality assurance
  • Communication
  • Analytical
  • Cash handling
  • Point of sale
  • Pricing accuracy
  • Sales techniques
  • Product knowledge
  • Transaction processing
  • Route navigation
  • Order fulfillment
  • Team collaboration
  • Reliability and punctuality
  • Patience and empathy
  • Cash handling expertise

Timeline

Delivery Driver

Walmart
11.2023 - Current

Delivery Driver

Amazon
06.2023 - Current

Customer Service Representative

Amazon
03.2022 - 01.2024

In Store Shopper

Instacart
07.2021 - Current

Retail Sales Associate

5 Below
02.2021 - 07.2021

Housekeeper

West Florida Hospital
02.2019 - 09.2023

Retail Sales Associate

Dreamland skating center
08.2016 - 12.2018

High School Diploma -

Pensacola High School

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