Jaliah Zanders
Jackson,MS
Summary
Dynamic and results-oriented professional with years of extensive experience in customer service. Adept at fostering positive customer relationships, resolving inquiries, and ensuring client satisfaction. I am seeking a challenging role where I can leverage my exceptional communication and problem-solving skills to contribute to the success of the organization.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MTM Medical Transport
Remote
10.2022 - 07.2024
- Assisted customers via phone and ORC chat
- Updated addresses, phone numbers, etc
- On accounts
- Checked for eligibility for clients that had Medicaid
- Resolved customer complaints promptly and efficiently, ensuring a high level of satisfaction
- Maintained detailed records of customer interactions and transactions using CRM software
- Assigned trips for clients in different counties in MS needing to go to appointments
- Consistently met and exceeded performance targets for customer satisfaction, response time, and resolution rate.
Benefits Specialist
Care Solutions
Remote
05.2019 - 02.2022
- Managed a high volume of incoming calls and emails, addressing customer inquiries and resolving issues in a timely manner
- Utilized active listening and empathy to understand customer needs and provide personalized solutions
- Maintained a positive and professional demeanor during interactions with customers, ensuring a positive experience
- Participated in continuous training and development programs to enhance product knowledge and customer service skills.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Education
Diploma -
Foresthill High School
Jackson, MS05-2012
Skills
- Excellent communication skills, both verbal and written
- Strong interpersonal skills and ability to build rapport with customers
- Proficient in CRM software, Salesforce, and Microsoft Outlook & Office Suite
- Exceptional problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proven track record of meeting and exceeding performance targets
- Active listening
Timeline
Customer Service Representative
MTM Medical Transport
10.2022 - 07.2024
Benefits Specialist
Care Solutions
05.2019 - 02.2022
Diploma -
Foresthill High School