Jaliahla Hawkins
Oakland,California
Summary
Knowledgeable airport services professional with 5+ years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Southwest Airlines, SWA
09.2021 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Connected electrical power unit and hoses to aircraft.
- Checked cargo and baggage for security to meet TSA regulations.
Nordstrom Rack
Customer Service Associates
04.2019 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Front Desk Receptionist
FedEx
02.2016 - 05.2018
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Coordinated pick-up and delivery of express mail services.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Associate Of Business Administration - Human Resources Management
University of California, Berkeley
Berkeley, CA05.2015
Skills
- Customer Retention Strategies
- Creative Problem Solving
- Upbeat and Positive Personality
- De-escalation Techniques
- Upselling Products and Services
- Verbal and Written Communication
- Data Entry and Maintenance
- Call Volume and Quality Metrics
- Administrative and Office Support
- Type 50 WPM
Timeline
Ramp Agent
Southwest Airlines, SWA
09.2021 - Current
Nordstrom Rack
Customer Service Associates
04.2019 - 08.2021
Front Desk Receptionist
FedEx
02.2016 - 05.2018
Associate Of Business Administration - Human Resources Management
University of California, Berkeley
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