Jaliciya Simien
Westlake,LA
Summary
Dynamic and adaptable professional with a proven track record at Cracker Barrel Restaurant, excelling in high-pressure environments and demonstrating exceptional customer service and heavy equipment operation. Skilled in cultivating relationships and leading teams with a continuous learning attitude, ensuring safety and efficiency in all tasks.
Overview
7
7
years of professional experience
Work History
Server
Cracker Barrel Restaurant
05.2017 - 10.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Ship Unloading Gantry Crane/Warehouse Forklift Operator
ILA Longshoreman
06.2019 - 10.2019
- Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
- Calculated appropriate size and weight distribution to safely manage load.
- Used hand signals, verbal communication and radio to reduce risks in coordinating crane movements.
- Operated large cranes to lift and move materials with precision and accuracy.
- Maneuvered loads safely to achieve accuracy and stability.
- Loaded and unloaded trucks efficiently, preventing damage to products during transportation.
- Maximized space utilization within the warehouse by strategically organizing product placement for easy access during order fulfillment processes.
- Assisted new employees with learning proper procedures for operating forklifts safely and efficiently.
Education
High School Diploma -
Westlake High School
Westlake, LA05-2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Self motivated learner
- Memory retention
- Service prioritization
- Safety awareness
- Punctual and Reliable
- Heavy Equipment Operation
- Dock Operations
- Adaptability to weather conditions
- Continuous Learning Attitude
- Crane Control Systems Familiarity
- Hand-Eye Coordination
- Stress Tolerance
- Staff Leadership
- Critical Thinking
- Active Listening
Timeline
Ship Unloading Gantry Crane/Warehouse Forklift Operator
ILA Longshoreman
06.2019 - 10.2019
Server
Cracker Barrel Restaurant
05.2017 - 10.2024
High School Diploma -
Westlake High School