Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalila Ibrahim

Brandon

Summary

Dynamic and results-driven professional with extensive experience at different customer service based jobs. Proven ability to enhance customer satisfaction through strong communication and problem-solving skills. Successfully implemented process improvements, boosting operational efficiency and fostering a positive team environment. Adept at managing inventory and ensuring safety protocols are followed.

Overview

5
5
years of professional experience

Work History

Cake Decorator

Publix
01.2022 - Current
  • Learned and applied safety protocols to maintain a secure work environment.
  • Assisted in daily operations by coordinating staff schedules and assigning tasks.
  • Supported team members in executing standard operating procedures effectively.
  • Monitored inventory levels and reported discrepancies for timely replenishment.
  • Engaged with customers to address inquiries and ensure satisfaction.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.

Shift Manager

Dairy Queen Grill & Chill
09.2020 - 01.2022
  • Learned and applied safety protocols to maintain a secure work environment.
  • Assisted in daily operations by coordinating staff schedules and assigning tasks.
  • Supported team members in executing standard operating procedures effectively.
  • Monitored inventory levels and reported discrepancies for timely replenishment.
  • Engaged with customers to address inquiries and ensure satisfaction.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.

Education

No Degree -

Hillsborough Community College
Tampa, FL

High School Diploma -

Riverview High School
Sarasota, FL
05.2020

Skills

  • Strong communication skills
  • Customer service
  • Clear communication
  • Adaptive and creative

Timeline

Cake Decorator

Publix
01.2022 - Current

Shift Manager

Dairy Queen Grill & Chill
09.2020 - 01.2022

No Degree -

Hillsborough Community College

High School Diploma -

Riverview High School

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