Ja'Lisa Baker
Canton,MI
Summary
Property Manager with over 13 years of robust experience, specializing in maximizing rental income and minimizing expenses to enhance property profitability. Skilled in leveraging top-tier property management software such as Yardi and MRI, combined with strategic marketing and community relations to maintain over 95% occupancy rates. Proven track record in streamlining operations and implementing cost-saving measures to significantly reduce operating expenses while maintaining high-quality service and compliance.
Overview
13
13
years of professional experience
Work History
Property Manager
Lindsey Management (The Greens On Aspen)
02.2013 - 01.2018
- Managed 378 market-rate apartments, ensuring optimal occupancy rates
- Implemented effective lease renewal programs, boosting tenant retention
- Oversaw the hiring, training, and motivation of leasing and maintenance staff
- Maintained property contracts and handled tenant issues with professionalism
- Boosted occupancy rates by implementing strategic marketing and tenant retention plans.
Property Manager
Fourmidable (Bloomfield Square)
02.2018 - 03.2023
- Marketed vacant spaces effectively, attracting potential tenants and reducing vacancy rates
- Analyzed bids from contractors for property repairs and maintenance, ensuring cost-effectiveness
- Administered contracts for property services, ensuring high-quality maintenance and security
- Purchased necessary supplies and equipment, ensuring smooth property operations
- Met regularly with community association members, ensuring their needs were met and fostering strong relationships
- Implemented cost-saving measures that reduced operating expenses by 15% annually.
- Streamlined property operations, improving efficiency.
- Developed new community engagement programs, strengthening tenant relations.
- Led community revitalization initiatives, increasing local engagement and property demand.
Property Manager
City Club Apartments (Village Club of Canton and City Club Business District)
03.2023 - 01.2024
- Adhered to Fair Housing Laws, ensuring legal compliance
- Implemented new programs and processes, addressing learning and development needs
- Maintained contact with insurance carriers and agencies, ensuring protection and compliance
- Completed final move-out paperwork for each tenant, managing termination fees
- Maximized rental income while minimizing expenses, enhancing profitability
- Boosted property performance, ensuring 95% occupancy and low delinquency.
- Managed tenant move-outs with precision, overseeing all termination fees.
Neighborhood Manager
Redwood Living Inc
Canton, MI
12.2024 - Current
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Developed training programs to enhance employee performance and team collaboration.
- Streamlined workflow processes, resulting in improved operational efficiency across departments.
- Managed budgeting and forecasting activities to align resources with organizational goals.
- Implemented quality control measures, reducing errors and enhancing service delivery standards.
- Analyzed market trends to inform decision-making and identify growth opportunities for the business.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma - undefined
Jenks High School
Jenks, OK05.2012
Skills
- Entrata
- Yardi
- AMSI
- Strategic in Marketing
- CRM
- Administration
- Policy Implementation
- Precise attention to detail
- Resident satisfaction
- High productivity and performance
- Blue Moon
- Community Relations
- Fair Housing Laws
- Ability to adapt in a forever changing industry
Timeline
Neighborhood Manager
Redwood Living Inc
12.2024 - Current
Property Manager
City Club Apartments (Village Club of Canton and City Club Business District)
03.2023 - 01.2024
Property Manager
Fourmidable (Bloomfield Square)
02.2018 - 03.2023
Property Manager
Lindsey Management (The Greens On Aspen)
02.2013 - 01.2018
High School Diploma - undefined
Jenks High School