Sunny Williams, ARM
Dallas,TX
Summary
Senior Property Manager with over 9 years of experience in residential property management, demonstrating expertise in managing Class A and single-family assets. Achievements include maintaining high occupancy rates through strategic marketing and leasing initiatives, alongside effective budget management and lease administration. Proven ability to resolve tenant issues, enhancing tenant satisfaction and retention rates. Strong organizational skills and proficiency in property management software enable impactful contributions within dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Manager
JCI Residential, LLC
Austin, Texas
03.2022 - 09.2023
- Managed 258 units in a garden style, new construction asset located in Central Austin
- Led day-to-day operations of the portfolio including residential satisfaction and retention, the residential lifecycle activities, and maintaining occupancy above 95%
- Supervised all leasing and marketing material, maintained rental rates proposed by annual budget, lease preparation, and of leasing staff to convert prospective applicants to new residents
- Responded to tenant complaints and serve as the liaison for corporate offices regarding the enforcement of landlord rules and regulations
- Prepared and executed the strategic marketing plan in order to attract new renters and retain current tenants
- Achievement: Development and promotion of 4 team members throughout management of asset
Property Manager
Roofstock
Dallas, Texas
03.2021 - 03.2022
- Managed a portfolio of 315 single-family residential properties, boosting overall tenant satisfaction by 25% through strategic enhancements in maintenance protocols and tenant communication practices
- Maintained over 93% occupancy throughout combined markets
- Analyzed resident experiences through calls, feedback, and reviews, achieving Business Plan and KPIs
- Managed and coached a small team, overseeing retention, collections, application, and leasing processes
- Identified and resolved habitability, safety, and legal issues, handling resident escalations
Real Estate Agent
Loves Realty
Austin & Dallas
05.2019 - 03.2021
- Brokerage relationship began in Austin and continued upon relocating to the Dallas area in October 2019
- Prepared market analysis statistics, bid presentation for buyers & sellers, researched listings, set up title searches and home inspections
- Established positive flow of communication with agents, clients, attorneys, and all personnel involved in closing transactions
- Facilitated the closing process on behalf of the clients and insured that all parts of the contracts were met prior to closing
- Assisted clients with relocation and rentals in addition to buyer's agent duties
Assistant Property Manager
DMA Companies
Austin, Texas
09.2017 - 07.2019
- Oversaw budget management, rent collections, delinquency handling, and eviction proceedings for a mid-rise lease located in Central Austin
- Managed renters insurance entries and renewal correspondence
- Coordinated property viewings, conducted tours, and organized resident events; supervised property and handled resident relations during Property Manager's absence
Resident Services Coordinator
Northland
Austin, Texas
09.2016 - 09.2017
- Provided resident services and administrative support for a 1072-unit property and General Manager
- Assisted with communication and first point of contact for any resident communication and concerns
- Responded to resident inquiries, followed up on maintenance issues and submitted work orders, processed rent payments, and facilitated 80-100 monthly renewals as well as modifying lease contracts and appropriate addendum at resident request
- Entered renter's insurance and assisted with coordinating monthly resident events
Education
High School Diploma -
Creekview High School
Carrollton, TXSkills
- Yardi
- Salesforce
- LRO
- Rentcafe
- Realpage
- Resman
- MRI
- BlueMoon
- Entrata
- Knock
- Iloveleasingcom
- AIRM
- Ops Technology
- Property Management
- Tenant Relations
- Operations Management
- Strategic Planning
- Customer Service
- Team Leadership
- Budget Management
- Marketing Strategy
- Conflict Resolution
Certification
- Certified Apartment Portfolio Supervisor, National Apartment Association- Expected completion 03/2025
- Accredited Residential Manager, Institute of Real Estate Management
- Texas Real Estate License, Champion School of Real Estate
- Business Management Certificate, University of Texas- Center for Professional Education
Personal Information
Employment Gap
09/2023 – 10/2024
Relocated to Dallas to provide full-time care and oversee estate planning for a terminally ill family member. Developed strong organizational, time management, and problem-solving skills while managing complex personal and medical care logistics.
Timeline
Property Manager
JCI Residential, LLC
03.2022 - 09.2023
Property Manager
Roofstock
03.2021 - 03.2022
Real Estate Agent
Loves Realty
05.2019 - 03.2021
Assistant Property Manager
DMA Companies
09.2017 - 07.2019
Resident Services Coordinator
Northland
09.2016 - 09.2017
High School Diploma -
Creekview High School
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