JALISA LUM
Las Vegas,NV
Summary
Hardworking professional with 7+ years of experience as well as proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Versatility and humility is my nature. I am a quick learner, honest and aiming to apply my present skills set, in hopes to better them while working and growing within your company. I am absolutely confident that I will be a great asset to your organization!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Henderson , NV
05.2022 - Current
- Maintain an upbeat and positive attitude during all guest interactions.
- Be helpful to each coworker by practicing excellent team work.
- Be efficient with all items on food and drink menus.
- Be knowledgeable of all specials and donation outreach programs provided by our restaurant.
- Have an understanding of all bears, wines and alcohol.
- Be efficient with tray handling.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Have fun and be upbeat while line dancing!
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, and their entire dining experience.
To Go Server
Outback Steakhouse
Henderson , NV
06.2021 - 06.2022
- Be Knowledgeable of all items on menu.
- Provide exceptional customer service to each guest.
- Be ok to run inside and outside to deliver food.
- Assisted guests with selecting food items based on dietary needs or preferences.
- Accurately recorded customer information into computer database for future reference.
- Answer phone calls and provide walk up service to cars.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Delivered orders to customers in an efficient manner with a friendly attitude.
- Processed payments accurately and efficiently using POS system.
CUSTOMER SERVICE ASSOCIATE
Best Buy
Las Vegas, NV
09.2017 - 12.2019
- Confer with customers by telephone or in person to provide information about products or services provided.
- Keep records of customer interactions and transactions.
- Record details of inquiries, any complaints, or comments as well as my actions taken to provide resolution.
- Maintain a personable, positive, and upbeat attitude.
- Strive to have a genuinely good time with each customer, ensuring that they feel appreciated for shopping at our store.
- Determine charges for each item or service requested.
- Collect any deposits or payments necessary to the transaction.
- Handle all monies carefully and responsibly.
- Handle refunds and purchase exchanges.
- Maintain calm, confident and diligent during every customer interaction presented.
SERVER
Tahiti Village
Las Vegas, NV
08.2019 - 10.2019
- Greet each guest with a welcoming smile and a willing attitude.
- Keep track of each table that I am responsible for, providing each guest amazing customer service.
- Accurately input all orders in POS system.
- Be knowledgeable of items on food and drink menus.
- Have a general understanding of alcohol, wines and bears.
- Be knowledgeable of coupons, specials, and holiday prices.
- Maintain a timely routine, that makes for an organized and enjoyable experience every time.
FOOD RUNNER
Tahiti Village
Las Vegas, NV
05.2019 - 10.2019
- Greet each guest with an optimistic and upbeat attitude.
- Deliver food to dining room, pool, and hotel room in a timely manner.
- Be of help to each server, by bussing tables, assist with beverage refills, and anything else that is helpful to the servers.
- Pay attention to ticket times and how long it takes to get food out.
- Deliver any condiments, napkins etc. to guest per their request.
- Set up all delivery orders to go out.
- Maintain exceptional communication with the kitchen, dining room, and pool area to ensure all food and drinks get to the right place.
- Always deliver a genuine smile and a positive attitude!
HOSTESS
Red Lobster
Las Vegas, NV
04.2017 - 10.2017
- Greet guests with a warm smile upon arrival.
- Promptly seat guests at tables or in waiting areas.
- Provide guests with menus and information regarding specials.
- Be knowledgeable about the menu.
- Assign guests to table/booth suitable for their needs, and according to server rotation.
- Speak with guests to ensure their satisfaction with our food and service.
- Respond to any complaints, navigating a way to resolution.
- Make friendly and welcoming conversation with each guest upon their arrival.
Education
Associate of Arts - Associates-General Study
College of Southern Nevada
Las Vegas, NV01-2021
A.A. Psychology -
OLYMPIC COLLEGE
Bremerton, WA04.2015
A.A. Psychology -
COLLEGE OF SOUTHERN NEVADA
Las Vegas, NV08.2009
High School Diploma -
ACADEMY OF INDIVIDUALIZED STUDIES
Las Vegas, NV06.2009
Skills
- Exceptional communication skills
- Team Player
- Outstanding customer service
- Versatile
- Food Running
- Safe Food Handling
- Beverage Preparation
- Order Management
- Guest Engagement
- Supply Restocking
- Table Bussing
- Food Delivery
- Table Setting
Certification
- Health Card Certification
- TAM card Certification
Industry
Service Industry
Awards
- Early Graduate of 2009!
- Original graduate date, class of 2010
Extracurricular Activities
News Paper Club Cheerleader Creative Writing elective Accelerated English courses
Timeline
Server
Texas Roadhouse
05.2022 - Current
To Go Server
Outback Steakhouse
06.2021 - 06.2022
SERVER
Tahiti Village
08.2019 - 10.2019
FOOD RUNNER
Tahiti Village
05.2019 - 10.2019
CUSTOMER SERVICE ASSOCIATE
Best Buy
09.2017 - 12.2019
HOSTESS
Red Lobster
04.2017 - 10.2017
Associate of Arts - Associates-General Study
College of Southern Nevada
A.A. Psychology -
OLYMPIC COLLEGE
A.A. Psychology -
COLLEGE OF SOUTHERN NEVADA
High School Diploma -
ACADEMY OF INDIVIDUALIZED STUDIES