Summary
Work History
Education
Skills
Timeline
Generic

Jaliyah Ortiz

Erie,PA

Summary

Dynamic Member Specialist at Sam’s Club with exceptional communication and customer service skills. Successfully enhanced member engagement and retention through effective promotion education and issue resolution. Proficient in data entry and inventory management, contributing to a seamless shopping experience and fostering loyalty among members.

Work History

Member Specialist

Sam’s Club
Erie, PA
07.2026 - Current
  • Assisted members with inquiries, ensuring exceptional customer service and satisfaction.
  • Processed member transactions efficiently at point-of-sale systems.
  • Maintained product displays, promoting seasonal items to enhance sales visibility.
  • Collaborated with team members to support inventory management and stock replenishment efforts.
  • Educated members about promotions and membership benefits, driving engagement and retention.
  • Resolved member issues promptly, enhancing overall shopping experience and loyalty.

Education

High School Diploma -

Erie High School
Erie, PA
05.2026

Skills

  • Exceptional communication
  • Data entry proficiency
  • Client retention strategies
  • Strong interpersonal skills
  • Customer service
  • Customer support
  • Call center experience

Timeline

Member Specialist

Sam’s Club
07.2026 - Current

High School Diploma -

Erie High School