Jalonda Goodwin
PJ Whelihan's
Broomall,PA
6
years of professional experience
Proven manager with expertise in operations management, talent acquisition, and budget oversight. Achieved significant improvements in team performance and customer satisfaction through strategic scheduling and service enhancements.
Work History
Manager
4 Years 2 Months- Talent acquisition
- Developed scheduling systems to optimize labor costs and improve coverage.
- Coordinated inventory management processes to reduce waste and maintain stock levels.
- Analyzed customer feedback to implement service improvements and increase satisfaction.
- Led team meetings focused on performance goals and operational excellence.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manager
1 Year 2 Months- Managed daily operations, complying with health and safety regulations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily operations to maintain store cleanliness and organization.
Shift Leader
8 Months- Coordinated shift schedules to optimize staffing levels during peak hours.
- Implemented quality control measures to maintain high standards of food safety and hygiene.
- Analyzed sales data to identify trends, improving product offerings and promotions.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Arts - Philosophy
Skills
Operations management
Project management
Talent acquisition
Staff development
Inventory management
Budget management
Customer management
Cross-functional teamwork
Documentation and reporting
Community engagement
Accomplishments
- Supervised team of 100+ staff members.
- Used Microsoft Excel to develop weekly inventory tracking spreadsheets.
- Collaborated with team of 10 managers in the development of the MIT program for seamless transitions for new locations.
- Achieved continuous growth in sales through effectively helping with community relations and testing.
- Documented and resolved inconsistencies in daily operations which led to clear expectations along with sales growth.
Timeline
Manager
PJ Whelihan's
06.2022 - CurrentRead More
Manager
Nudy's Cafe
03.2021 - 05.2022Read More
Shift Leader
Insomnia Cookies
06.2020 - 02.2021Read More
Indiana University of Pennsylvania
Bachelor of Arts from Philosophy
Read More