Jalpa Patel
Farmers Branch,TX
Summary
Dedicated professional with strong customer service skills. Expertise in front office management, problem-solving, and scheduling. Committed to enhancing operational efficiency and delivering exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
NCA Hospitality LLC
02.2017 - 07.2022
- Administers room rental operations, handles reservation inquiries, and ensures high-quality customer service at front desk.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Maintained organized records of guest reservations, cancellations, and billing information accurately.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
- Implemented process improvements that streamlined check-in procedures, reducing wait times for guests.
Education
MBA - Human Resources Management
Sikkim Manipal
Surat, Gujarat, India04.2012
Bachelor of Arts -
J Z Shah University
Amroli, Gujarat, India04.2008
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Accounting
- Cash handling
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Office organization
- File organization
- Front office management
Timeline
Front Desk Receptionist
NCA Hospitality LLC
02.2017 - 07.2022
MBA - Human Resources Management
Sikkim Manipal
Bachelor of Arts -
J Z Shah University