Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jalyisa Cepeda

Saugus,MA

Summary

Motivated and dependable college student with experience in customer service and retail operations. Skilled in assisting customers, handling transactions, and maintaining organized store environments. Known for strong communication, teamwork, and a positive attitude in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Sales Associate

TJX Companies
Swampscott, MA
09.2023 - Current
  • Managed customer transactions, including purchases, exchanges, and refunds.
  • Assisted customers with product selection and inquiries to support their shopping needs.
  • Delivered friendly and attentive customer service to create a positive shopping experience.
  • Maintained organized and visually appealing merchandise displays in line with company standards.
  • Collaborated with team members to achieve monthly sales targets.
  • Worked with team members to address and resolve customer concerns efficiently.
  • Assisted in training new employees on daily tasks and customer service expectations.

Education

High School Diploma -

Lynn English High School
Lynn
06-2025

Bachelor of Science - Early Education & Care in Inclusive Setting BA

University of Massachusetts, Boston
Boston, MA
05-2029

Skills

  • Customer service
  • Teamwork and collaboration
  • Reliability and punctuality
  • Organization
  • Time Management
  • Cash Handling/ POS System
  • Multitasking
  • Adaptability

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Sales Associate

TJX Companies
09.2023 - Current

High School Diploma -

Lynn English High School

Bachelor of Science - Early Education & Care in Inclusive Setting BA

University of Massachusetts, Boston