Jalyn Pawley
Caneyville,KY
Summary
Highly motivated, dependable employee with desire to take on new challenges. Strong work ethic, adaptability, and effective communication skills. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail seeking opportunities to enhance abilities while contributing to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
Work History
Office Supervisor
UPS
Bowling Green, KY
11.2021 - Current
- Resolved customer complaints regarding products or services offered by the company.
- Compiled data from various sources into spreadsheets for analysis purposes.
- Assisted in onboarding activities for newly hired employees.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Conducted regular performance evaluations for staff members.
- Provided technical support to staff members using computers or other electronic devices.
- Managed payroll processing functions for all employees in the department.
- Developed, implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Ensured compliance with safety regulations within the workplace environment.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolved customer complaints or answered customers' questions.
Picker Packer
Core-Mark International
Leitchfield, KY
03.2021 - 11.2021
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Used handheld scanners to key in data for packages.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Customer Service Representative
Home The Home Decor Superstore
Elizabethtown, KY
06.2020 - 08.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Server/Cashier
Yamato Japanese Steakhouse
Leitchfield, KY
07.2019 - 04.2020
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High school diploma or GED -
Grayson County High School
Leitchfield, KY05.2018
Skills
- Document Management
- Office Administration
- Workflow Planning
- Workload prioritization
- Relationship Building
- Employee Relations
- Business Analysis
- Goal-Oriented
- Complex Problem-Solving
- Processes and procedures
- Employee Motivation
Assessments
Data entry: Accuracy, Proficient, 02/01/21, Entering data quickly and accurately
Volunteer Experience
- Hospice of Southern Kentucky, Bowling Green, KY, 06/01/15, 07/01/15, Ensured patients were visited as well as served lunch daily., Gave care to patients in any moving, cleaning or other duties asked.
- Ole Millies, Bonnieville, KY, 03/01/15, 06/01/15, Assisted customers by seating and serving., Provided positive and timely service to all customers.
References
References available upon request.
Timeline
Office Supervisor
UPS
11.2021 - Current
Picker Packer
Core-Mark International
03.2021 - 11.2021
Customer Service Representative
Home The Home Decor Superstore
06.2020 - 08.2020
Server/Cashier
Yamato Japanese Steakhouse
07.2019 - 04.2020
High school diploma or GED -
Grayson County High School