Jalyn Thomas
Colorado Springs,CO
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
6
6
years of professional experience
Work History
Personal Banker II
First Financial Bank
03.2023 - 05.2024
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
Teller II
First Financial Bank
05.2022 - 03.2023
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Store Manager
Barefoot Athletics
09.2018 - 04.2022
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
Education
BBA - Business Administration And Management
Tarleton State University
Stephenville, TXSkills
- Regulatory Compliance
- Upselling
- Financial product knowledge
- Financial advisement
- Marketing
- Workforce Management
- Strategic Planning
- Expense Tracking
- Business Development
- Business Administration
- Customer Education and Consulting
- Relationship Management
Timeline
Personal Banker II
First Financial Bank
03.2023 - 05.2024
Teller II
First Financial Bank
05.2022 - 03.2023
Store Manager
Barefoot Athletics
09.2018 - 04.2022
BBA - Business Administration And Management
Tarleton State University