JAMAAL MARSHALL
Lake Mary,FL
Summary
Results-driven professional with 6+ years of automotive sales and consulting experience. Recognized for building strong client relationships, driving profitability, and leading process improvements in high-paced dealership environments. Adept at training, CRM/DMS systems, and integrating digital tools to improve performance. Passionate about customer service, growth, and operational excellence.
Overview
9
9
years of professional experience
Work History
Consulting Partner
Reynolds and Reynolds
07.2024 - Current
- Deliver in-person and virtual consulting to automotive dealerships, focusing on process improvement and profitability.
- Train dealership staff on best practices, software tools, compliance, and workflow efficiency.
- Build long-term relationships with dealership stakeholders, contributing to retention and business expansion.
- Lead strategy meetings with management to identify revenue opportunities and optimize department performance.
- Serve as a subject-matter expert on integrated products and technologies across dealership operations.
- Conducted product demonstrations, effectively communicating features and benefits to clients.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
Internet Sales Consultant
Seminole Toyota
Sanford, FL
06.2023 - 07.2024
- Managed online sales pipeline, consistently exceeding monthly sales quotas.
- Conducted virtual and in-person vehicle presentations, test drives, and negotiations.
- Trained new consultants on sales strategy, CRM use, and dealership procedures.
- Created marketing campaigns to promote new and used inventory.
- Maintained high customer satisfaction by providing timely follow-ups and solutions.
Automotive Sales Consultant
Greenway Kia North
Longwood, FL
12.2022 - 06.2023
- Provided tailored vehicle recommendations and financing options to meet customer needs.
Automotive Sales Consultant
CarMax
Sanford, FL
12.2020 - 11.2022
- Delivered top-tier customer service while selling pre-owned vehicles.
- Educated customers on warranties, finance options, and trade-in appraisals.
- Built rapport to drive referrals and repeat business.
Warehouse Associate
Frito-Lay
Orlando, FL
04.2020 - 11.2020
- Managed inventory flow and stock organization to improve warehouse efficiency.
- Collaborated with vendors and logistics to meet order fulfillment timelines.
Store Associate / Shift Manager
Aldi
Apopka, FL
11.2017 - 04.2020
- Led store operations including staffing, inventory control, and daily financials.
- Trained new hires and optimized team productivity by strategic shift planning.
- Managed POS operations and handled customer service issues effectively.
Education
Bachelor’s - Criminal Justice (Candidate)
University of Central Florida
01-2021
Associate of Arts - Criminal Justice
Seminole State College
01-2019
Associate - Criminal Justice
Palm Beach State College
01-2012
High School Diploma - undefined
Olympic Heights Community High School
01-2012
Skills
- CRM (VinSolutions, Reynolds, eLeads)
- DMS (Reynolds ERA, CDK)
- SalesForce (basic)
- Remote Conferencing (Zoom, Teams)
- Customer experience
- Client relations
- Project leadership
- Presentations
- Data analytics
- Operations improvement
- Profit raising
- Teamwork and collaboration
CORE STRENGTHS
- Consultative Selling & Relationship Building
- Automotive Sales & Inventory Knowledge
- Digital Sales Strategies & SEO/Marketing
- Staff Training & Development
- Lead Generation & Follow-Up
- Sales Reporting & Profit Analysis
- Customer Retention & Service Excellence
- Conflict Resolution & Objection Handling
Timeline
Consulting Partner
Reynolds and Reynolds
07.2024 - Current
Internet Sales Consultant
Seminole Toyota
06.2023 - 07.2024
Automotive Sales Consultant
Greenway Kia North
12.2022 - 06.2023
Automotive Sales Consultant
CarMax
12.2020 - 11.2022
Warehouse Associate
Frito-Lay
04.2020 - 11.2020
Store Associate / Shift Manager
Aldi
11.2017 - 04.2020
Associate of Arts - Criminal Justice
Seminole State College
Associate - Criminal Justice
Palm Beach State College
High School Diploma - undefined
Olympic Heights Community High School
Bachelor’s - Criminal Justice (Candidate)
University of Central Florida