Jamaia Wesson
Assistant Store Manager
Gallatin,TN
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Assistant Store Manager
Dollar General
Madison, TN
07.2020 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Planned team-building exercises to increase employee performance and job satisfaction.
Material Handler
Staff Management
Memphis, TN
01.2019 - 08.2019
- Loaded, unloaded and moved material to and from storage and production areas.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Cashier
Burger King
Memphis, TN
06.2018 - 06.2019
- Maintained clean, sanitized and well-organized food preparation zones.
- Assisted counter staff in packing ready orders and distributing to customers.
- Performed shift change tasks each day to keep store efficient and neat.
- Checked completed orders for accuracy and bagged meals for easy carrying.
Cashier
McDonald's
Murfreesboro, TN
08.2017 - 11.2017
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Provided customers with information on specials and discount deals.
- Greeted over 100 customers per day and communicated effectively to obtain accurate orders.
Education
High School Diploma -
08.2014 - 05.2018
Skills
POS systems operations
Goals and performance
Relationship building and management
Order management
Customer Relations
Complaint resolution
Good listening skills
Multi-line phone talent
Key holder experience
Recordkeeping strengths
Timeline
Assistant Store Manager - Dollar General
07.2020 - Current
Material Handler - Staff Management
01.2019 - 08.2019
Cashier - Burger King
06.2018 - 06.2019
Cashier - McDonald's
08.2017 - 11.2017
Memphis Business Academy High School - High School Diploma,
08.2014 - 05.2018