JAMAL BROOKS
Brooklyn,NY
Summary
Retail store manager with hands-on leadership in scheduling, payroll coordination, employee training, and daily floor supervision. Supports inventory tracking, receiving, replenishment, and loss prevention while maintaining customer service standards and accurate opening, closing, and cash-handling procedures.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Store Manager
STARBUCKS
Brooklyn, New York
05.2018 - Current
- Supported daily store operations in retail setting, ensuring adherence to customer service standards.
- Assisted sales floor staff with shift coverage and task assignments.
- Trained employees on store procedures, product knowledge, and customer interactions.
- Monitored inventory levels and coordinated receiving, stocking, and replenishment tasks.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Coordinated scheduling, payroll, and employee communications for retail team to optimize operations.
- Reviewed cash handling, opening, and closing procedures for operational accuracy.
- Established and monitored customer service standards to enhance staff performance and customer satisfaction.
TEAM MEMBER
TARGET
09.2014 - 09.2015
- Assist customers with their shopping experience. Promote new and exclusive items by upselling. Replenish products throughout the store.
Education
HIGH SCHOOL DIPLOMA -
LAFAYETTE HIGH SCHOOL
Brooklyn, NY01-2015
Skills
- Leadership
- Training
- Inventory management
- Scheduling coordination
- Payroll administration
- Employee training
- Documentation and reporting
- Loss prevention procedures
- Personnel development
- Team motivation
- Multitasking and organization
- Time Management
- Delegating tasks
- Multi-tasking
- Sales
Personal Information
Title: RETAIL | FOOD INDUSTRY
VOLUNTEER EXPERIENCE OR LEADERSHIP
- Soup Kitchen NYC, Volunteer
- Public Health testing sites, Volunteer
- Nursing Homes, Volunteer
Certification
- Food Safety certificate
Timeline
Store Manager
STARBUCKS
05.2018 - Current
TEAM MEMBER
TARGET
09.2014 - 09.2015
HIGH SCHOOL DIPLOMA -
LAFAYETTE HIGH SCHOOL