Summary
Overview
Work History
Education
Skills
Timeline
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JAMAL CROSS

Middletown,USA

Summary

Offering strategic mindset and ability to quickly learn and adapt to new operational environments. Brings strong understanding of organizational processes and keen eye for detail. Ready to use and develop problem-solving and analytical skills in a growing company.

Overview

4
4
years of professional experience

Work History

Fulfillment and Operations Manager

Amazon
06.2024 - Current
  • Managed daily operational activities to ensure efficient workflow and productivity.
  • Analyzed performance metrics to identify areas for process improvement and optimization.
  • Implemented standard operating procedures to maintain compliance and safety standards.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Assistant Store Manager of Operations

Snipes Enterprises
10.2022 - 03.2024
  • Assisted in daily operations, ensuring effective customer service and store presentation.
  • Collaborated with team members to optimize inventory management and product placement.
  • Trained new staff on operational procedures, fostering a collaborative work environment.
  • Analyzed sales data to identify trends and support strategic planning initiatives.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Assisted in budget preparation, ensuring alignment with financial goals.

Stock Associate

Armani Exchange
08.2021 - 09.2022
  • Received and organized incoming merchandise to ensure optimal stock levels on the sales floor.
  • Assisted in inventory management, conducting regular stock counts to maintain accuracy and prevent discrepancies.
  • Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
  • Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
  • Collaborated with team members to streamline replenishment processes, reducing downtime.
  • Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
  • Supported store''s visual merchandising efforts, assembling display fixtures and arranging products according to planograms provided by managers or merchandisers.

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
Hooksett, NH
06-2027

Skills

  • Staff Training
  • Sales Monitoring
  • Conflict resolution
  • Employee onboarding
  • Coaching and mentoring
  • MS office
  • Administration and Reporting
  • Budget Management
  • Managing Operations and Efficiency
  • Inventory management
  • Policies and procedures implementation
  • Task delegation2

Timeline

Fulfillment and Operations Manager

Amazon
06.2024 - Current

Assistant Store Manager of Operations

Snipes Enterprises
10.2022 - 03.2024

Stock Associate

Armani Exchange
08.2021 - 09.2022

Bachelor of Science - Computer Science

Southern New Hampshire University

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JAMAL CROSS