JAMAL FRANKLIN
La Puente,CA
Summary
Qualified Training and Development Coordinator with 5 years of experience in combined customer service and eCommerce. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Training and Development Specialist
American Honda Motor Co., Inc
06.2022 - Current
- Organize and develop training aids such as presentation/course materials, guides, and handouts
- Develop and execute engaging and interactive programs and learning content for entry level customer service agents and case management
- Partner with leadership across the organization to assess training and development needs, and restructuring daily instructional plans
- Lead a best in class onboarding program and learning needs to competencies
Small Business Owner
SoulSpiritLove
12.2020 - Current
- Create business plans, arrange financing, review sales, develop marketing strategies, oversee daily activities, and identify business opportunities
- Create, customize, and sell healing crystals through an online e- commerce website
- Provide customer service for any issues or to give insight on the products I sell
Learning and Development Trainer
Walmart Fulfillment Center
Chino, CA
04.2016 - 11.2020
- Improved operational efficiency by working with senior management to implement and enhance policies and procedures
- Improved team tracking, using [Software] spreadsheets and tools to enhance data collection, analysis, and reporting
- Maximized quality and productivity with thorough training and consistent monitoring of team performance
- Onboarded new hires and lead presentations on ethics, safety, and policy procedures
Education
High School Diploma - undefined
Corona High School
2013
Communications
Norco College
Skills
- Organizational Development
- Technical training
- Soft skills training
- Performance Assessment
- New hire on-boarding
- Training facilitation
Timeline
Training and Development Specialist
American Honda Motor Co., Inc
06.2022 - Current
Small Business Owner
SoulSpiritLove
12.2020 - Current
Learning and Development Trainer
Walmart Fulfillment Center
04.2016 - 11.2020
High School Diploma - undefined
Corona High School
Communications
Norco College
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