Jamal Wilson
Memphis,TN
Summary
Accomplished Store Manager with a proven track record at McDonald's, enhancing store operations and customer satisfaction through expert problem-solving and outstanding communication. Skilled in inventory quality control and multitasking, I significantly improved productivity and operational efficiency. My leadership is defined by effective team training and mentoring, ensuring high levels of customer service and operational excellence.
Overview
10
10
years of professional experience
Work History
Store Manager
McDonald's
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Inventory Specialist
Nike
04.2019 - 05.2024
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Production Manager
Khan Nagual
06.2014 - 03.2018
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased the overall production process and sales proposing solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Forklift Operator
Education
No Degree - Business
Moorehead Community College
Greenwood, MS05.2029
No Degree - Diploma
Amanda Elzy High School
Greenwood,MS05.2011
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- Outstanding communication skills
- Forklift
- Management
- Inventory Quality Control
Timeline
Store Manager
McDonald's
05.2024 - Current
Inventory Specialist
Nike
04.2019 - 05.2024
Production Manager
Khan Nagual
06.2014 - 03.2018
No Degree - Business
Moorehead Community College
No Degree - Diploma
Amanda Elzy High School