Jamara Henry
Waco,TX
Summary
Accomplished Cake Decorator at Simply Delicious Bakery, adept in cake decoration and customer service, significantly enhanced client satisfaction through innovative designs and effective communication. Mastered food safety compliance, excelled in social media promotion, and demonstrated exceptional problem-solving abilities. Proven track record of delivering high-quality, customized bakery products, fostering positive customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
6
6
years of professional experience
Work History
Cake Decorator
Simply Delicious Bakery
10.2021 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Utilized social media platforms to showcase completed projects, generating interest in the bakery''s products and services among potential clients.
- Led cake decorating workshops, sharing skills with community and promoting bakery.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Processed customer orders and payment transactions.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Determined baking times for various items.
- Prepared dough for variety of pastries, cakes and breads.
- Cut and shaped dough for pies, rolls and other pastries.
Call Center Representative
Teleperformance USA/Humana
08.2018 - 01.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Education
AA School Of Pharmacy
Online12.2021
High School Diploma -
Temple High School
Temple, TX06.2014
Skills
- Cake Decoration
- Food handling safety
- Precise Hand-Eye Coordination
- Custom Cake Consultations
- Strong Communication Skills
- Food Safety
- Food Safety Compliance
- Food Production
- Icings and fondant
- Visual Merchandising
- Quality Control
- Social Media Promotion
- Continuous Learning and Adaptation
- Photography and Presentation
- Production and processing
- Quality Control Analysis
- Reliable and Responsible
- Team Cooperation
- Customer Service
- Critical Thinking
- Inventory Maintenance
- Microsoft Office
- Problem-solving abilities
Timeline
Cake Decorator
Simply Delicious Bakery
10.2021 - Current
Call Center Representative
Teleperformance USA/Humana
08.2018 - 01.2020
AA School Of Pharmacy
High School Diploma -
Temple High School
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