Jamari Bullock
Norfolk,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Atrium Hospitality
11.2022 - 11.2023
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities
- Used internal software to process reservations, check-ins and check-outs
- Answered multi-line phone system and enthusiastically greeted callers
- Collected room deposits, fees and payments
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Sales Representative
Navy Exchange
06.2022 - 09.2022
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Processed product returns and assisted customers with other selections.
Sales Rep
Verizon Wireless
11.2021 - 03.2022
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Developed and delivered engaging sales presentations to convey product benefits
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
CVS Caremark Pharmacy Help Desk
Alorica
04.2021 - 11.2021
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Representative
Life Protect 24/7
03.2021 - 05.2021
- Developed and delivered engaging sales presentations to convey product benefits
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Counter Helper
Raising Cane's
12.2019 - 09.2020
- Demonstrated knowledge and applied proper food handling standards
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers
- Processed customer orders and accurately entered into order system
- Addressed guest complaints and resolved issues to promote satisfaction
- Managed multiple tasks in high-volume environment
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly
- Counted cash in register drawer at beginning and end of shift.
Busser
Olive Garden
09.2018 - 02.2020
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning
- Cleaned tables after guests left the restaurant, communicated with customers whenever they needed service, and assisted colleagues when they needed help
- Brought change to the Busser team at Olive Garden.
Education
High School Diploma -
Granby High School
Norfolk, VA06.2020
Skills
- Account servicing
- Customer Relations
- Cash Handling
- Cleaning and sanitizing
- Guest inquiries
- Order taking
- Cash register systems
- Communications
- Relationship development
- MS Office
- Customer service
- Sales Closing
- Sales
- Client Service
- Staff Training
- Problem solving strength
- Interpersonal communication skills
- Office administration
- Room assignments
- Hospitality service expertise
Accomplishments
- Certified in Microsoft Word and Excel
- Became an E4 in my school's NJROTC program
- Participated in multiple community service events such as cleaning up the city and helping a local church run a haunted house
Additional Information
I am quick to adapt and I communicate with my managers and team members efficiently.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Front Desk Agent
Atrium Hospitality
11.2022 - 11.2023
Sales Representative
Navy Exchange
06.2022 - 09.2022
Sales Rep
Verizon Wireless
11.2021 - 03.2022
CVS Caremark Pharmacy Help Desk
Alorica
04.2021 - 11.2021
Sales Representative
Life Protect 24/7
03.2021 - 05.2021
Counter Helper
Raising Cane's
12.2019 - 09.2020
Busser
Olive Garden
09.2018 - 02.2020
High School Diploma -
Granby High School