KIMBERLY ALEKNA
Canton Pediatric Dental Center
Cuyahoga Falls,USA
22
years of professional experience
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Work History
Front Desk Receptionist
1 Year 1 Month- Managed patient check-in and check-out, maintaining smooth front desk flow.
- Scheduled pediatric dental appointments and coordinated calendar changes with clinical team.
- Verified insurance eligibility and updated patient records for accurate billing.
- Answered incoming calls, triaged inquiries, and provided clear appointment information.
- Processed forms and collected signatures while maintaining HIPAA-compliant documentation.
- Coordinated appointment reminders and reduced missed visits through consistent follow-up.
- Resolved front office issues promptly, supporting positive family experiences.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
Senior Representative Customer Service Ops
1 Year 7 Months- Managed patient account by directing the order to the correct department to request all needed paperwork.
- Utilized order process guidelines to determine how order should be processed most effectively to release.
Diabetic Device Medical Documentation
2 Years 7 Months- Work Non Med Advantage orders.
- Check accounts to make sure we have patient's ICD 10 codes, how many times a day patient is testing their blood sugar, if patient is insulin dependent, if so, also check account to see if patient is on pump or injecting and how many times.
- Submit Detailed Written Orders and Clinical Notes request to providers office.
- I check accounts to make sure we have all the providers information.
- Call providers office to follow up on Detailed Written Orders, Clinical Notes or any missing information needed to complete patient's order.
Administrative Assistant/Receptionist
16 Years 3 Months- I answered phones, scheduled appointments, checked patient's in and out for appointment.
- Billed insurance companies and patient's for dental services.
- Review patient's medical history.
- Managed patient records, charts, and data entry with strong attention to confidentiality and accuracy.
- Processed insurance claims, verified coverage, and followed up on outstanding reimbursements.
- Maintained billing documentation and collected payments with clear, professional communication.
- Coordinated recall outreach and appointment reminders to support patient retention.
Education
High School
Skills
Customer service
Microsoft excel
Multitasking Abilities
Documentation review
Records management
Communication skills
Account servicing
Timeline
Front Desk Receptionist
Canton Pediatric Dental Center
10.2025 - CurrentRead More
Senior Representative Customer Service Ops
Cardinal Health
11.2023 - 06.2025Read More
Diabetic Device Medical Documentation
Cardinal Health
04.2021 - 11.2023Read More
Administrative Assistant/Receptionist
Adam Pollock DDS
01.2005 - 04.2021Read More
Copley High School
Read More