Jamari J. Ali
New York,NY
Summary
Administrative professional with extensive experience in document management and office support. Skilled in prioritizing workflow, ensuring quality control, and fostering collaborative team environments. Committed to maintaining high standards of professionalism and delivering reliable results.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Workflow Coordinator
Williams Lea Corporate Information Solutions
New York, NY
12.2024 - Current
Senior Office Services Associate
Latham & Watkins Law Firm
New York, NY
06.2016 - 12.2024
Reprographic Associate
Paul Hastings Law Firm
New York, NY
05.2013 - 06.2016
- Executed copy, fax, hospitality, and mail functions while adhering to established intake procedures for consistent workflow.
- Maintained efficient operation by managing copier supplies, including loading paper and toner as needed.
- Operated production printers and copiers, including inputting job processing settings and managing job queues.
- Operated finishing equipment (3-hole drills, bindery, laminating, folder, cutter, etc.) according to job ticket instructions.
- Completed a large number of reprographic requests for black/white and color photocopies.
- Streamlined workflow by assessing task importance and arranging them for efficient completion.
- Performed quality control assurance on the work of others as requested.
- Troubleshot basic equipment problems.
- Logged all service work accurately to ensure tracking and accountability.
- Communicated with supervisor and clients on the job regarding deadline concerns.
- Met contracted deadlines for sending and receiving faxes.
- Provided customer service in the copy center.
- Adhered to Williams Lea Tag policies in addition to client site policies.
- Used equipment and supplies in a cost-efficient manner.
- Regularly handled heavy items, lifting up to 50 pounds, to assist in equipment maintenance.
- Handled sensitive and/or confidential documents and information.
- Handled sensitive and/or confidential documents and information.
Business Center Associate I
Pitney Bowes Management Services
10.2008 - 08.2011
Customer Service Team Leader
Pfizer Inc.
New York, NY
07.2006 - 10.2008
- Resolved customer concerns promptly to maintain high satisfaction levels.
- Met customer production print requests and expectations per client contracts, enhancing client satisfaction.
- Maintained ongoing customer relationships.
- Trained and developed site personnel to improve team competency and service delivery.
- Took responsibility for quality assurance on all assigned production jobs.
- Collaborated with various departments to support operational needs.
- Operated and maintained photocopiers and binding equipment.
Education
Bachelor of Science - Psychology
Southern New Hampshire University (SNHU)
05-2025
Skills
- Logistics coordination
- Workflow optimization
- Document management
- Microsoft Office proficiency
- Customer service
- Verbal communication
- Reliability and trustworthiness
- Strong work ethic
Certification
The National Society of Leadership and Success - Member, 01/23 - Present, Selected by campus administration to participate among the top students in a leadership program, including Leadership Training Day, Speaker Events, and Success Networking Teams.
Timeline
Workflow Coordinator
Williams Lea Corporate Information Solutions
12.2024 - Current
Senior Office Services Associate
Latham & Watkins Law Firm
06.2016 - 12.2024
Reprographic Associate
Paul Hastings Law Firm
05.2013 - 06.2016
Business Center Associate I
Pitney Bowes Management Services
10.2008 - 08.2011
Customer Service Team Leader
Pfizer Inc.
07.2006 - 10.2008
Bachelor of Science - Psychology
Southern New Hampshire University (SNHU)