Nikita Vinson
Jacksonville
Summary
Dynamic Workflow Coordinator with a proven track record at CJ Logistics, excelling in logistics coordination and quality control. Expert in managing multiple projects under tight deadlines while fostering strong client relationships. Recognized for effective communication and problem-solving skills, ensuring seamless operations and enhanced customer satisfaction.
Overview
15
15
years of professional experience
Work History
Workflow Coordinator
CJ LOGISTICS
Jacksonville
12.2020 - Current
- Coordinated pick-up and delivery of logistic services.
- Communicated with all teams to ensure quality deliverables and timely.
- Managed project deadlines and provided team leadership.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Used daily system logs to document production information, discussing issues with management.
- Traced missing material and shipments through vendor and customer communications.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Customer Service Representative
Bank of America
Jacksonville
09.2010 - 03.2019
- Developed strong customer relationships to encourage repeat business.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
New Beginnings Academy
Jacksonville, FLSkills
- Logistics coordination
- Quality control
- Customer service
- Team leadership
- Time management
- Conflict resolution
- Effective communication
- Attention to detail
- Problem solving
- Client relationship management
- Documentation skills
- Workflow coordination
- Interpersonal communication
- Scheduling expertise
- Self motivation
- Software knowledge
- Detail-oriented
- Analytical skills
References
References available upon request.
Timeline
Workflow Coordinator
CJ LOGISTICS
12.2020 - Current
Customer Service Representative
Bank of America
09.2010 - 03.2019
High School Diploma -
New Beginnings Academy