JAMARI SHELTON
Atlanta
Summary
Polymathic Leader with track record of reliability and driven work ethic. Honest and ethical with showcasing Alacrity and communication skills to build customer rapport. Efficient and accurate to meet deadlines and exceed customer expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Associate
Amazon
Atlanta
03.2025 - Current
- Maintained a 99%+ delivery accuracy rate through efficient route planning, safe driving practices, and attention to detail.
- Delivered 150-200+ packages daily with a consistent record of on-time, accurate deliveries, exceeding performance benchmarks.
- Recognized for high performance and reliability, regularly entrusted with priority routes and peak-season volume.
- Provided excellent customer service by resolving delivery concerns and ensuring a positive customer experience.
- Applied strong time management and problem-solving skills to effectively navigate traffic, weather, and logistical challenges.
Shift Leader
Smoothie King
Nashville
04.2024 - 05.2025
- Thoroughly trained new staff members on operational procedures, customer service protocols, and health and safety standards. Focused on developing team members' skills to enhance performance and promote career growth.
- Resolved conflicts among team members or between staff and customers, ensuring a harmonious work environment and operational efficiency.
- Enhanced team collaboration to improve overall performance.
- Ensured accuracy in orders, inventory counts, and cleaning procedures to maintain quality standards.
Account Manager
ENGAGE 8 SOLUTIONS
Nashville
12.2024 - 02.2025
- Conducted door-to-door sales, engaging customers and contributing to revenue growth.
- Led and trained small teams in sales strategies and communication techniques, improving team cohesion and effectiveness.
- Provided mentorship and coaching, fostering skill development and enhancing overall team dynamics.
- Developed strong public speaking skills through presentations and team meetings.
- Interviewed and onboarded new hires, ensuring seamless integration into company operations.
Team Member
Regal Cinema
Green Hills
09.2023 - 09.2024
- Delivered exceptional customer service in fast-paced cinema, enhancing guest experience.
- Welcomed customers with friendly demeanor, contributing to positive store atmosphere.
- Resolved customer inquiries and reported issues to management promptly.
Season Retail Associate
Macys
Green Hills
11.2023 - 01.2024
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Collaborated with team members to ensure optimal stock levels, supporting seamless sales operations.
- Handled customer returns and exchanges according to company policies and procedures.
Crew Member
Jersey Mikes
Atlanta
06.2021 - 08.2023
- Provide friendly and efficient service to customers by taking orders, answering questions, and addressing concerns.
- Coordinated multiple tasks simultaneously, supporting team operations and maintaining service quality.
- Executed tasks with speed and precision during peak hours, contributing to improved customer flow.
- Oversaw cash register operations, enhancing checkout efficiency and customer satisfaction.
- Prepared food items according to recipes and safety guidelines.
- Cleaned and sanitized work areas to maintain hygiene standards.
Education
Bachelor of Arts - Mass Communication
Tennessee State University
Nashville, TN08-2025
High School Diploma -
Fulton Leadership Academy
East Point, GA05-2021
Skills
- Customer service
- Sales strategies
- Time management
- Conflict resolution
- Communication strategies
Certification
Driver's License
Timeline
Delivery Associate
Amazon
03.2025 - Current
Account Manager
ENGAGE 8 SOLUTIONS
12.2024 - 02.2025
Shift Leader
Smoothie King
04.2024 - 05.2025
Season Retail Associate
Macys
11.2023 - 01.2024
Team Member
Regal Cinema
09.2023 - 09.2024
Crew Member
Jersey Mikes
06.2021 - 08.2023
Bachelor of Arts - Mass Communication
Tennessee State University
High School Diploma -
Fulton Leadership Academy