Jamaul Shipley
Worcester,MA
Overview
12
12
years of professional experience
Work History
Behavioral Health Technician
Savita
Worcester, MA
10.2025 - 01.2026
- Behavior health specialist Working with clients with autism.
- Monitored patient behavior and reported changes to healthcare team for timely interventions.
- Assisted in implementing individualized care plans for patients, ensuring adherence to treatment protocols.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Used Software to document patient information, progress notes, and treatment plans.
- Counseled and mentored clients on substance use and life choices.
- Organized recreational activities to assist in patient recovery.
Behavior Technician
Abs Autism LLC
Worcester, MA
08.2024 - 10.2025
- Baby’s, young youth , and older adults experience
Tax Preparer Seasonal
JACKSON HEWITT TAX SERVICE
Worcester, MA
01.2025 - 04.2025
- Tax preparation
Driver
Amazon Prime Delivery Driver
Worcester, MA
11.2024 - 2024
- Transport special need adults and children to doctor appointments , programs. , school .
- Operated vehicles safely to transport passengers to various destinations.
- Adhered to all traffic regulations and safety protocols during transit.
- Provided exceptional customer service by assisting passengers with inquiries.
- Maintained vehicle cleanliness and performed routine checks for safety compliance.
Residential Caseworker
Key Program, Inc.
Worcester, MA
02.2022 - 2024
- Being hands on with different children that come from different walks of life.
- Giving them the tools they need to survive in the real world , provide structure and a safe place.
- CPR CERTIFIED
- OASHA CERTIFIED
- RESTRAINT CERTIFIED
- MED CERTIFIED
- Monitored client behavior and emotional state, providing timely interventions as needed.
- Facilitated recreational and therapeutic activities to promote social interaction and engagement.
- Maintained accurate documentation of clients' progress and incidents, ensuring compliance with regulations.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted residents with basic activities of daily living.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Assisted in meal planning, preparation, serving meals ensuring that nutritional requirements are met for each resident.
- Supported residents in achieving personal goals through targeted interventions designed to foster growth and selfimprovement.
- Transported patients between rooms and appointments or testing locations.
AT&T Sales Associate
AT&T
Framingham, MA
03.2021 - 01.2022
- To Up sell And meet customers wants and needs. Uncover wants they didn't even realize they had.
- Set the best experience possible.
- Cash and card handling.
- Working with higher company specialist like Apple, Samsung .
Metro by T mobile Manger
MetroPCS
Worcester, MA
10.2014 - 12.2021
- Hiring , Sales rep for cell phones and other electronics.
- Bill payments
- Money Drops , Payroll, inventory
- Being a team player to make best customer service possible.
Temp Boost mobile Sales Representative
Boost Mobile
Worcester, MA
07.2018 - 07.2018
- Sales rep for cell phones and other electronics.
- Being a team player to make best customer service possible.
Leader Assistant, inventory, customer service
rue21
Worcester, MA
05.2017 - 07.2017
- Sales rep for clothing and shoes and accessory's.
CNA
St. Mary's Nursing Home
Worcester, MA
06.2016 - 11.2016
- CNA
- Feeding,Cleaning,Activities
- Fieldstone medical school.
Front Desk Receptionist
Suburban Extend Stay Hotel
Worcester, MA
01.2014 - 09.2016
- Front desk Night auditor
- Checking in and out Residents
- Closing money Batches at certain times.
- Over Night security.
- Cleaning and preparing Food In the Morning and afternoon.
- Housekeeping, deliver linen.
- Took phone calls, directed visitors
- Greeted all guests
- Monitored and updated customer records
- Maintained office records
Education
High School Diploma - Electrical
Worcester Technical High
Worcester, MA2013
Skills
Active listening
Conflict de-escalation
Documentation skills
De-escalation strategies
Mental health support
Client transportation
Conflict resolution
Crisis handling
Patient observation
Substance abuse experience
Behavior modification techniques
Progress monitoring
Safety management
Family support services
Behavioral management
Community resource navigation
Data collection
Cultural sensitivity
Therapeutic communication
Empathy and compassion
Client engagement
Timeline
Behavioral Health Technician
Savita
10.2025 - 01.2026
Tax Preparer Seasonal
JACKSON HEWITT TAX SERVICE
01.2025 - 04.2025
Driver
Amazon Prime Delivery Driver
11.2024 - 2024
Behavior Technician
Abs Autism LLC
08.2024 - 10.2025
Residential Caseworker
Key Program, Inc.
02.2022 - 2024
AT&T Sales Associate
AT&T
03.2021 - 01.2022
Temp Boost mobile Sales Representative
Boost Mobile
07.2018 - 07.2018
Leader Assistant, inventory, customer service
rue21
05.2017 - 07.2017
CNA
St. Mary's Nursing Home
06.2016 - 11.2016
Metro by T mobile Manger
MetroPCS
10.2014 - 12.2021
Front Desk Receptionist
Suburban Extend Stay Hotel
01.2014 - 09.2016
High School Diploma - Electrical
Worcester Technical High